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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was horrible. Staff had really bad attitudes and we were never able to get towels. Everytime we needed something the staff was outside smoking and carrying on with eachother. Room was dirty as well.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff, Trin. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
When we arrived the staff was very rude to begin with. We got to our room and nothing worked, not even the A/C. We spent a miserable night at this hotel. Will NOT be returning!
Business response:
We are so sorry that you experienced so many issues during your time with us, Allison. The problems you experienced with the AC and customer service - are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level for further action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
The lights went out and there was no ac for hours. There was no one in the front desk to complain to and there were roaches in the room. At checkout time still there was no one at the front desk so I just left. I won’t be returning there.
Business response:
We are terribly sorry for the inconveniences that you experienced with pest sightings, trouble with reaching the front desk and pest sightings, and for any inconvenience that this caused. Our staff works hard to address these types of concerns as soon as they are made aware and we are so sorry that this did not happen for you, Carolina. We will address this with the maintenance team and pest control provider to make sure that these concerns are addressed and remedied for all our future guests. Thank you for taking the time t... read more
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for taking the time to review your stay at our hotel, Cedrick. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Check in was super slow! Room was basic, nothing special which I knew going in as we were not going to spend much time in the room. The beds were horrible. Like a stuffed pillow sack thrown on a box spring. There was a red stain, looked like pizza sauce, dried on the floor. The shower had a slow drain. Room had a weird smell. Walls were paper thin. Only one device can get wifi. Any others you will have to pay for. No pool or breakfast. Elevator smelled of weed and ran funny.
Business response:
Thank you so much for your detailed review of your stay. We can't tell you how disappointing it is to see that you were so unhappy during your time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during your time with us, and that you were left with this impression. We are known for our sparkling clean rooms and affordable rates and are so sorry that your time with us did not reflect that. We can assure you tha... read more
ever again We noticed that we only had 2 thin,small bath towels and 2 washclothes. I used one washcloth to clean the sink. The sheets appeared to be clean but the room was not. I used my clorox wipes on most surfaces. The next morning we saw roaches in the bathroom and the room. Yuck.
Business response:
It is so troubling to hear that you were left with this negative impression of our hotel because of the issues that you encountered with cleanliness, Derrick. We can assure you that this experience is not acceptable, and we will be reaching out to the property to ensure that we are upholding the standards that are being set. We also will make sure that we reach out to our pest control provider to have our rooms properly serviced. We know that an apology does not change your experience, but we are so sorry for failing to exce... read more
I didn’t stay soon a I walk in my room looked at bed bathroom everything was dirty bed sheets toilet I just couldn’t stay I ask for a refund
Business response:
This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter, Kavina. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience.
Not recommended - even if on a budget The most frustrating part was that I arrived late so I had to call the 500 number for assistants but it took almost 10x’s before someone picked up. They also forgot to give me pillows so I didn’t have any my first night. I came in with low expectations and they managed to disappoint further.
Business response:
Thank you for sharing your experience. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address your concerns with the front desk team to avoid these types of issues for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.