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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry to hear that you did not enjoy your stay with us. Best wishes in your future travels.
Not pleasant Receptionist was rude and told us that if we didn’t get a non smoking room as requested it wasn’t her fault (after she gave us smoking rooms while implying the whole time they were non smoking and we would be charged $250 if we smoked in them). Room was not clean and the elevator smelt like smoke.
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience and we are so sorry to hear that this was not the case for you. We wish you well in your future travels.
Never stay again Blood in bathroom floors and walls beds are cheap and uncomfortable staff repeatedly lie about management fire alarm was sounded twice just a bad place 3rd floor reeks of drugs
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one. We are alerting the operations team so the issues you've noted can be addressed. Best wishes in all your future travels.
The hotel wasn’t in the best of neighborhoods for starters. When I asked for clean towels I was told I need to bring those from home and there were cockroaches in each of the four rooms we had. Will not be returning!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Never again in this life time. When my husband and I arrived no one was at the lobby receptionist desk. Explained on the phone it would be a late check-in. Had to call 1-800 # so they could call her to the desk which took 30 minutes, then she has attitude. The 1st room smelled like a dog park, the smell of urine was overwhelming. The 2nd room was a smoking room with roaches.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the condition of your room. That is certainly not the impression we were aiming for. We have passed your comments on to the operations team to address these issues. We wish you well in all your future travels.
Terrible The person doing check ins was rude. We paid for our room but because we were late for check in we didn't get the room we paid for Instead we were moved to a smoking room when we very clearly reserved and asked for a non smoking room
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience being provided a smoking room instead of your reserved non-smoking one. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels and say again how sorry we are to have disappointed you during this stay.
Crawling with roaches I thought the comments previous to mine were probably exaggerated but it’s true. There is a roach infestation and management doesn’t care to do anything about it
Business response:
Thank you for reviewing our hotel and bringing your pest sightings to our attention. We are addressing the issue to ensure we remain bug-free. We would look forward to welcoming you back to a clean, comfortable room the next time your travels bring you to the area.
Outside look is deceiving to inside The most memorable thing I can say is it reeked of cigarette smoke. On the entrance to the lobby I thought was bad until I went to my room 3rd floor. The room itself smelled a little of smoke but the hallway was like being in a bar. The chairs for the table were extremely dirty. No one would want to sit on them. This could be a cheap fix if they want to make the room look somewhat better. Too expensive for this place, possibly 1 star, because I feel bad saying bad things. The outside looks... read more
Business response:
Thank you for your review and detailed comments. We value your feedback and apologize for your disappointing experience at our hotel. We strive for clean, comfortable rooms and we are so sorry that we fell short and did not meet our promise to you of a clean room. We are addressing this issue with the hotel and we appreciate you letting us know.
Cockroaches Cockroaches of all sizes scattered when i turned on the light. Immediately booked at another hotel nearby that was 110% better. Theres also alot of sketchy drug deal action; cars pulling up people in and out for 5 minutes and then leaving. Halls smelled like marijuana.
Business response:
Thank you for reviewing our hotel and bringing your pest sightings to our attention. Rest assured we are addressing the issue to ensure we remain bug-free. We would look forward to welcoming you back to a clean, comfortable room the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.