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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only 1 front desk staff at check-in and she kept leaving to do other stuff. Took me 45 to get checked in. Other customers were waiting and were getting upset over the time it was taking.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us. We will definitely be looking into this further and revisiting our training to ensure that no guest has a long wait for service.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Do not go here. No one cleaned the room or changed out the linens. Most if the staff was rude. Had to left a day early due to problems with other people in the motel being loud and they said there was no refund. Fights in the hall loud music played at night. No service people overnight to call. Front desk was closed. Will never go back.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Business response:
We wish you stay had been more enjoyable.
Didn't like the fact of someone is not at the front desk full time for those that check in later than most.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not e... read more
To start with, the agent was not very friendly at check in. The hotel reeked of cigarette smoke and funk. We booked 2 rooms and one had a dirty towel left in it while the other had dried pee on the toilet seat. There were no amenities such as a iron or blowdryer.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback.
SCARY BAD PART OF TOWN with NO FENCE with Barbed wire prob needed..not much exaggeration here
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you weren’t able to feel relaxed during your stay. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this visit. Thank you for letting us know your impressions.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.