Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Krysta, we sincerely apologize for the service issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are taking appropriate steps to ensure this doesn't repeat in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying at our hotel. We are pleased to know you had an overall pleasant time with us, but we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you had a pleasant time with us. However, we are sorry for the issue you had in your room. We have made a note of your feedback and have shared it with our housekeeping team. Your compliments will be shared with the entire team. We appreciate your business and hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. We wish we had the opportunity to resolve it while you were here, as we would have done our best to make your visit a pleasant one. Also, we have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Shakia, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management