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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only if your desperate Roach sanctuary!!! Big ones, little ones, ones that want to cuddle with you in bed and others that wanna watch tv with you! The assistant manager is nasty and rude. I extended my stay and before I can even go downstairs to check back in she stood at my door while I had just got out the shower naked and proceeded to ask me all this information even after I told her that I had already booked another reservation. She then told me to check out even though the reservation was already there. The trash room g... read more
There were roaches in the bathroom. The free breakfast was also some muffins on a table.
Business response:
Luther, thank you for sharing your feedback. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We also regret your disappointment with our breakfast offerings. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Booked my room online only to get to the hotel and was told they didnt have any rooms avaliable! No accommodations were made
Business response:
Thank you for choosing to stay at our hotel. We are so sorry we were unable to accommodate you this time and truly regret the inconvenience it caused. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Extended Stay AWAY This is the worst hotel I have ever stayed in! I actually didn’t even stay all nights I booked it was so bad! Mold in the tub,the tub was clogged. There was hair in and around the sink as if someone shaved. The room smelled like cigarettes and old food. Microwave and refrigerator were broke. Also 2 out of 6 lights worked. Neighbors were very loud and arguing sounded like physical violence a few times. I even think some prostitution and drug trades were going on at that hotel. Very sketchy place. The elevat... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.