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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Matthew. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The person working the front desk was away when we checked in and acted like she was doing us a favor when she did show up. No one was at the desk at all to check out shortly after 8 in the morning. Hotel would have been acceptable if it was more reasonably priced. Not impressive
Business response:
Joseph, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bad housekeeping The room needed to be cleaned, specifically the floors they weren't swept at all.
Business response:
Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Beds were cots you would see at a refugee center. Like sleeping on a pull out couch. Not a spec of carpet in the whole place. If you like vinyl floors this is for you.
Business response:
Thank you for your review. We are terribly sorry that you did not enjoy your stay due to the our room layout and discomfort of the bed. We appreciate you letting us know how we are coming across so that we can improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible. At check-in, the woman was extremely rude. She said that the name I gave her wasn’t the name she was told was checking in. The elevator, halls, room was dirty. Floors were dirty. Looked like they had not been swept or mopped in a long time. Sheets and towels looked old and stained. The 3rd floor, where my room was located, had a terrible, foul smell. I would not recommend this hotel to anyone.
Business response:
Thank you for your detailed and candid review, Nichole. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our housekeeping and front desk team and look forward to making the necessary adjustments for all our future guests.
It was nasty as hell bed on floor an charged me twice
Business response:
Thank you for your review. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.