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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never write any negative reviews about any hotel. However, this is the worse hotel that I never booked. Staff not professional. ( very task not friendly). No towels. Bath tub clogged. Sink drain very slowly. Can’t talk to staff before 10:00am. I never experienced any Extended Stay in my life. I will NEVER stay an Extended Stay again. I have all the pictures if you need them.
Business response:
Dear Fang Mei,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provid... read more
I booked a room and paid in full up front. When we went to check in we waited 5 minutes for the attendant to come and help us just for her to say we have no more rooms. Seriously how can you reserve a room and get there and you have no more rooms!!!!
Business response:
Dear PAM, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during check-in. This is not the level of service we aim to provide, and we understand your frustration. We are investigating how this overbooking occurred to prevent it from happening in the future. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The TV in the room did not have cable. The toilet had dirsty stains, unsanitary. The beds do not come with enough pillows or blankets. Front desk was no help at all after 10pm
Business response:
Dear Fabiola,Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. This is not the standard we aim for, and I’ll be sure to address these concerns with our team to ensure improvements are made. Additionally, I apologize for the lack of assistance from our front desk staff; we will reinforce our service standards to provide better support at all hours. Your comfort and satisfaction are important to us, and I hope we can have another opportunity to offer you a mo... read more
Went to check in and was told they didn’t have all rooms clean so was told to leave after booking a week prior
Business response:
Dear Dano, We sincerely apologize for the inconvenience you experienced upon arrival. It is unacceptable that your room was not prepared despite your prior booking. We understand the frustration and disappointment this must have caused. Please know that we are addressing this issue with our housekeeping team to prevent similar occurrences in the future. Your comfort and satisfaction are our utmost priorities, and we deeply regret falling short of your expectations. We appreciate your understanding and hope to have the opport... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.