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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Horrible, midding cieling tiles in hallways, awful smells. We got to the room late 2:30am to be greeted by a roach waiting for us. To late to find different accommodations so we stay. Was very uncomfortable bed, wake up look at wall accross the room after a couple of hours of awful rest, to see a roach running along the wall. Quickly get up open cutains get dressed, go down no one at front desk again, dealt with this at check in ( you have to call a numbe and wait for a answer then wait for someone to come to the ... read more
Business response:
Dear Guest, We are truly sorry to hear about the unacceptable conditions you encountered during your stay. Your experience falls well below our standards, and we sincerely apologize for any discomfort and inconvenience caused. We take reports of pests very seriously, and our team is actively addressing this issue to ensure it's resolved promptly. We regret the impact this has on your stay and understand the importance of a clean and comfortable environment for our guests. We will address and improve our services to prevent s... read more
Do NOT stay Horrible, dirty, roaches, got to hotel late. Walked in room greeted by roaches and filth
Business response:
Dear Guest, Thank you for being our guest and for taking the time to review your experience. We deeply regret the distressing experience you encountered during your stay. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that cleanliness issues and the presence of roaches marred your experience. Please accept our sincere apologies for any inconvenience caused. We will address and resolve these concerns to ensure a clean and comfortable environment for all our guests. We understand the seri... read more
The property was bad. The hotel had a terrible smell and there was homeless people sleeping in the hallways. There was broken glass in front of my room and in the stairwell
Business response:
Dear Tyrese, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our ultimate goal is to provide exceptional service and impeccable attention to detail in all areas of our property. Rest assured that we take your concerns seriously and promptly address them with the relevant team members for review and action. W... read more
Horrible It was a non smoke hotel, but the entire hotel smelled like smoke.
Business response:
Dear Guest, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
The front desk guy was awesome. The room was not. He had to open the door for me cause it would not work. It just felt like a low income apartment complex . I have stayed at extended stay in the past and it has been great but this location I would not recommend
Business response:
Dear ws, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.