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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Bobby. Thank you for rating our hotel.
Mangers go in rooms dont clean rooms The mangers go in your room got charged 250.00 extra for haveing rolling tobacco in my room accused me of smokeing in room because i roll my own cigarette and they never took trash out or cleaned room was over all bad will never stay there again and they lock you out when you go to store
Business response:
We are shocked to hear that this is your impression of our friendly and professional staff. We ensure that all fees and charges are assessed accordingly, and apologize that this caused an inconvenience to you during your time with us. We can't apologize enough that we failed to exceed your expectations and wish you all the best in your future travels.
Rip off, Zero Coffee, or food. Prison-like ELDERS BEWARE. I don't seek out to be negative but I truly cannot say anything good about this place. PAID $89 for two full beds on metal frames that sqeak and grind. Uncomfortable and only two pillows. Everytime the neighbor shut their door it vibrates at your head. Two scratchy towels, two scratchy washcloths. One bath floor towel that we had to use to mop up two very big puddles of water by the beds. Two plastic water cups, one little shampoo. One little soap. No tissues. Half ro... read more
Business response:
It is extremely disappointing to know that you were left with such a bad impression of our hotel after your time with us. One of our main objectives is to deliver a clean stay that is full of hospitality and great service. Our staff works diligently to create an at home like experience and we deeply apologize that we missed the mark in these areas during your stay and failed to earn your recommendation. Your experience is certainly not indicative of the high level of service that we strive to give you from start to finish an... read more
Rudy They was very rude.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We strive to provide each of our guests a high level of hospitality and customer service and it is extremely disappointing to see that this is not what you received. We will make sure that we reach out to the property so that they are aware of the impression they left on you. Though hard to read, we truly appreciate your candid and detailed feedback as it shows us that there are many areas that we can improve upon to give all our current - and future gues... read more
I stayed because nearly all rooms in Indy were booked for a sporting event. The hotel furnishings were worse than any Motel 6 I stayed in. Thankfully, I've never stayed at a half-way house for felons, but this placed reminded me of what I imagine such accomodations to be. No carpet anywhere. A small cheap bed. Cheap towels and linins. On the upside, the staff was very nice and friendly. I would not recommend it unless there are no other options.
Business response:
Hello, Nathan. It is extremely upsetting to see that you did not get the exceptional stay that we intended for you to have. We set a high standard when it comes to you receiving a clean, comfortable and pleasant stay and we are so sorry that the problems with the bed, linens and other guests - prevented this from happening. We will make sure that we take your feedback back to the staff to ensure we deliver much better experiences in the future.
I asked for a double bed and got a what they call a double bed was a XL full size bed and the place smelled like a dog kennel that had not been cleaned you could see where people walked out of their room with crap on their feet, told two people at the desk and nothing if we could have found a place to stay around there I would have left, noone should have to pay for that kind service
Business response:
Thank you so much for this detailed and valuable review of your stay. We're extremely disappointed to hear about all of the issues with the lack of cleanliness in your room and unpleasant odors, along with the slow check-in process. I can't tell you how hard our staff works to address these problems and I'm shocked to hear that this was your experience. I know that an apology does not take back what happened - but on behalf of all of our staff we are so sorry for the inconvenience that all of these things caused
Terrible Very bad service I got threatened by staff, kicked out for no reason, very dissatisfaction...
Business response:
I am deeply disappointed to see that you had such a troubled time during your stay with us. Our staff goes out of their way to display a high level of professional and customer service to all of our guest and it seems that we may have fell short here. I am shocked to read that this was your interaction and will ensure that we use this feedback to address the issues mentioned above.
Very uncomfortable beds Beds were awful.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Was not worth the money. I would not recommend the location i was at. The smell was horrific.. I will never book at this location on hotel again.
Business response:
We are so distressed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.