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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was a pull out futon with a thin mattress topper. Absolutely terrible. The staff was very friendly and the only thing about this place that was good. Stove and fridge were dirty and gross even though I was not using them it’s not fun to have that sitting 3ft away from you.
Business response:
Thank you for the review of your stay, Adam. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
No smoking signs posted everywhere - yet room STANK of smoke. My wife has very bad asthma. Saw guests walking down the halls with cigarettes in hand. I get that the people that manage these places can not be the SMOKE POLICE, but we ended up having pre-paid for this room and having to pay to stay elsewhere because of this issue.
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Matthew. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The person working the front desk was away when we checked in and acted like she was doing us a favor when she did show up. No one was at the desk at all to check out shortly after 8 in the morning. Hotel would have been acceptable if it was more reasonably priced. Not impressive
Business response:
Joseph, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bad housekeeping The room needed to be cleaned, specifically the floors they weren't swept at all.
Business response:
Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Beds were cots you would see at a refugee center. Like sleeping on a pull out couch. Not a spec of carpet in the whole place. If you like vinyl floors this is for you.
Business response:
Thank you for your review. We are terribly sorry that you did not enjoy your stay due to the our room layout and discomfort of the bed. We appreciate you letting us know how we are coming across so that we can improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible. At check-in, the woman was extremely rude. She said that the name I gave her wasn’t the name she was told was checking in. The elevator, halls, room was dirty. Floors were dirty. Looked like they had not been swept or mopped in a long time. Sheets and towels looked old and stained. The 3rd floor, where my room was located, had a terrible, foul smell. I would not recommend this hotel to anyone.
Business response:
Thank you for your detailed and candid review, Nichole. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our housekeeping and front desk team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 968 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.