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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt very unsafe I felt I was at a slum apartment building. Expedia,shame on you for offering this motel.
Business response:
Dear Ann, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all our guests safe and secure during their stay. We hope to have another chance to host you.Sincerely,Hotel Management
Sad and disappointed Paid for room but took 45 minutes for Hotels.com to send to hotel for checking into the room. Room sheets were clean but that was it…everything else was dusty and not cleaned.
Business response:
Dear John, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the delay in your check-in and the cleanliness not meeting your expectations. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Managemen... read more
Could Have Been Better Trying to check in late was a horrible experience. We waited at least 30 minutes before someone came to help us. The key card readers maybe worked 1 out of 10 swipes of the card.
Business response:
Dear Guest, Thank you for staying here. We apologize for the inconvenience caused due to the non-availability of the front desk on your arrival. We shall discuss this with the concerned person so that we always address this lapse in service. Also, we regret your disappointment with the functioning of your room's key card. Our maintenance team has been instructed to review the locks and keys of the entire hotel and correct them on a priority basis, so this is not the case with our future travelers. We encourage you to try us ... read more
Disappointed The bathroom had a leak that you can hear all night. The walls were very thin where you can hear every little thing from down the hall so you could not sleep peacefully.
Business response:
Dear Jaclyn, Thank you for staying with us. We are sorry for the concerns you had with your bathroom, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management
I truly thought I could sleep anywhere at any time. We had two rooms, four adults. Every one of us complained about the bed. Every one of us said we were awake at least once every hour. That was the roughest drive leaving after two nights of very little sleep. Bedding needs upgraded.
Business response:
Dear William, Thank you for sharing your feedback about your experience. We strive to maintain high standards of quality and service for our brand, so we are sorry to hear that your recent stay did not meet your expectations, particularly your bed. We understand the importance of having a comfortable bed for a good night's sleep, and we appreciate you bringing this to our attention. Your feedback is valuable as we constantly seek ways to improve our services. We hope to welcome you back in the future.Best regards,Hotel Manag... read more
The bed was the hardest bed ive ever slept on. I might as well have slept in the floor. There were grease streaks all along the wall behind the mini stove top. There was streaks of some sticky substance on the fridge. And there were smears of something, i dont even want to know what, all in the bathroom walls. The elevator took 10 min to go up and down 4 stories so i ended up just walking the stairs.
Business response:
Dear Darla, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. ... read more
Very disappointed. Hallways had plywood on floors, room was not very clean, floor was unswept, kitchen area was stipped and cabinet doors off, not kitchen accommodations such as utensils or plates, etc. at all so kitchen was useless. Entire building smelt like animals and smoke.
Business response:
Dear Crystal, Thank you for your honest comments about your stay with us. We sincerely apologize for the various issues you encountered and for disappointing you. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and it is unacceptable. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience ... read more
Right through the door this place smelled like someone had taken a poo and forgot to spray! Ricketey elevator to the point where we got off of it on the way down and too the million degree steps. If your working in the area and don’t mind a sketchy place then extended stay is for you, if you a family traveling SKIP THIS PLACE!!!
Business response:
Dear Eric, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Our front desk is staffed around the clock to make your stay comfortable, respond to requests, and resolve unexpected issues. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.