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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room wasn’t clean. Second room had unflushed urine in the bathroom. Floor not swept. Shower head clogged! Tv was unplugged. Dog’s running around loose in the hallways.
Business response:
Dear Jeffrey, We sincerely apologize for the inconvenience you experienced during your stay. This falls below our usual standards, and we are genuinely sorry for the oversight. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. If there's anything specific you would like to share or if we can assist you further, please provide more details. We appreciate your understanding and hope to have the opportunity to welcome you back for an improve... read more
My sheets were dirty and had the previous guests hair all over it, no way the sheets were changed. I cleaned piss off the toilet seat and had to clean the bathroom counter as well because there was water everywhere. All my towels were dirty and had blood on it. The room wasn’t cleaned. I will never stay here again.
Business response:
Dear Zachary, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and maintenance, and we are sorry this was not your experience. While we know no explanation for these issues can change what transpired, we will share your observations with our housekeeping team to prevent future occurrences. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome ... read more
The people were pleasant. The rooms have hair everywhere. The hallway was the same and obviously doesn’t get swept at all. Was there two days then went to another hotel. The key cards rarely worked. Very unhappy.
Business response:
Dear Zack, Thank you for sharing your feedback with us. We're glad to read that you found our staff to be pleasant, but we sincerely apologize for the cleanliness issues with the rooms and hallway, as well as the difficulties with the key cards. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and m... read more
The room had a musty smell. The sheets on the beds were damp, as if they had not been properly dried by the laundry staff. We arrived late for check-in (1am). The after hours checkin oricess documented at the closed counter were different than what were printed beside the after hours phone. Took over 15 minutes before was able to get someone to assist with checkin. Had 2 room keys. Inconsistant with frequency that either key worked for either entering the building or the room. My credit card was billed twice, and both transa... read more
Business response:
Dear Franklin, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We regret that your guest room was not serviced to the level it should have been and for the inconvenience caused to you. We will look into these matters and are grateful for your patience. We are also sorry for your disappointment regarding the charges. We hope it has been resolved to your satisfaction. If you still have any queries regarding this, pleas... read more
The room was not clean, the towels were stained, and the sheets were scratchy..
Business response:
Dear Guest, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
No thank you Not well cleaned, awful and noisy bed, no ice bucket or glasses or coffee maker, police banging on doors in the early AM. Hard pass.
Business response:
Dear Benjamin, Thank you for staying with us. We apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. We are also sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you for being our guest; we hope to see you again soon.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.