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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. I booked a room, but the staff called me and told me the room was full and they deducted my money.
Business response:
Dear Zhang, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
Disgusting Horrible, midding cieling tiles in hallways, awful smells. We got to the room late 2:30am to be greeted by a roach waiting for us. To late to find different accommodations so we stay. Was very uncomfortable bed, wake up look at wall accross the room after a couple of hours of awful rest, to see a roach running along the wall. Quickly get up open cutains get dressed, go down no one at front desk again, dealt with this at check in ( you have to call a numbe and wait for a answer then wait for someone to come to the ... read more
Business response:
Dear Guest, We are truly sorry to hear about the unacceptable conditions you encountered during your stay. Your experience falls well below our standards, and we sincerely apologize for any discomfort and inconvenience caused. We take reports of pests very seriously, and our team is actively addressing this issue to ensure it's resolved promptly. We regret the impact this has on your stay and understand the importance of a clean and comfortable environment for our guests. We will address and improve our services to prevent s... read more
Do NOT stay Horrible, dirty, roaches, got to hotel late. Walked in room greeted by roaches and filth
Business response:
Dear Guest, Thank you for being our guest and for taking the time to review your experience. We deeply regret the distressing experience you encountered during your stay. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that cleanliness issues and the presence of roaches marred your experience. Please accept our sincere apologies for any inconvenience caused. We will address and resolve these concerns to ensure a clean and comfortable environment for all our guests. We understand the seri... read more
The property was bad. The hotel had a terrible smell and there was homeless people sleeping in the hallways. There was broken glass in front of my room and in the stairwell
Business response:
Dear Tyrese, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our ultimate goal is to provide exceptional service and impeccable attention to detail in all areas of our property. Rest assured that we take your concerns seriously and promptly address them with the relevant team members for review and action. W... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.