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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is very dirty and feels very unsafe would not recommend to anyone.
Business response:
Dear Brandon, Thank you for reviewing our hotel. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Felt like jail, waiting 5 minutes before somebody checked us in…
Business response:
Dear Juan, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for the difficulties you encountered with the delay in your check-in. We try our best to provide excellent service and are responsible for delivering on time. So we apologize for failing this time with you. We have discussed your comments with our team and will make changes to serve our guests better. Thank you for your patience, and we hope you will come back to experience the best you deserve.SincerelyHotel Manageme... read more
Most unpleasant. The bathroom was unclean, the kitchen was dirty, rusted appliances, the sprinkler system was without question not working (rusted and bent up sprinkler head). Gunshots heard Saturday evening (unknown if from surrounding trailer parks or parking lot of this establishment). I stayed Fri and Sat night. Told all my associates to never stay here. Not worth the cheap rate.
Business response:
Dear Frank, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Furthermore, we are very sorry for the problems you encountered. We do hope you will stay with... read more
I chose the place because it was close to where I had meetings. Most importantly, the bed was uncomfortable. Also, I expect an extended stay place to have a coffee maker, cups, dishes, tableware. This place had empty cabinets and drawers. Generally needs updating. The people working there were nice, so there's that.
Business response:
Dear Kevin, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
I had some of my employees staying there for 3 three weeks. After two weeks my guys need new towels. They charged us $1.25 for new towels and another $2.00 wash fee. That will be the LAST time I ever book with them again!
Business response:
Dear Pedro, Thank you for reviewing our hotel. Please allow us to evaluate the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience and hope to have the opportunity to resolve these concerns to your satisfaction.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.