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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They are very rude they act fine but then they treat you like crap
Business response:
Dear Yummyleo69, Thank you for reviewing our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Very nasty had roaches in the room unprofessional I could not even stay the whole night I had to leave my clothes & food there cause the bugs was in my stuff next I had to leave & go to another hotel in the middle of the night never book at this hotel
Business response:
Dear Tatanisha, We're genuinely sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the presence of roaches. We take such matters seriously and are committed to promptly addressing and resolving them. Our team is working diligently to ensure a more positive guest experience. We appreciate your feedback and hope you'll consider giving us another chance to provide the comfortable and enjoyable stay you deserve.Sincerely,Hotel Management
Sleep in your car over this hotel. When checking in there was one person up at the front desk with me that was complaining because his license plate was stolen off his car. That should have been a sign to not stay there. The entire hotel and lobby smelled of cigarettes. When we got to our room there were stains on the walls and blinds and hair all over the beds and shower. The light fixtures were hanging from wire on the ceiling. On top of that the toilet did not work. Do not stay here even if it’s the only option.
Business response:
Dear Zachary, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect clean, well-maintained accommodations in a safe environment. Therefore, we are very sorry that we did not meet these expectations. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We will address this immediately and genuinely appreciate your bringing this to o... read more
Do not book!! Rooms were dirty. Check in was not friendly. Never stay here!! Not a great part of town. Other guests were extremely loud and you can’t call anyone after 10 for it to be addressed. Sirens and cars playing loud radios all night long.
Business response:
Dear Guest, Please accept our sincere apologies for the issues you experienced during your stay. It's disappointing to learn that your room was not up to our usual standards, and we understand how this may have affected your overall impression. Our team is dedicated to providing a comfortable and pleasant environment for all our guests, and we take your feedback seriously. We'll work on addressing the cleanliness and noise issues and strive to create a more welcoming atmosphere for our guests moving forward. We appreciate yo... read more
I am a Businessman who is always traveling nationally, precisely in this hotel they offended my workers by calling them immigrants because they did not have a state ID, they brought passports so the property receptionist discriminated against them.
Business response:
Dear Oscar, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.