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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean Unclean! Dust and pet hair everywhere! I am not coming back.
Business response:
Thank you for your review, Camille. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
No staff was present so was unable to even check in for our stay.
Business response:
Thank you for taking the time to review your stay, Katie. We are so disappointed to see that your time with us was not enjoyed. We sincerely apologize that no one was available to check you in and will make sure that we speak to the property directly so that we can avoid this in the future. Wish you nothing but safe and happy travels.
Disgusting Accommodations. Do NOT stay here. Absolutely horrendous. Arrived at 8:30pm on a Saturday, called the number provided as front desk was closed, and was told I needed to wait 30 minutes for an attendant. Was then told no elevator service, no tv at all. Hallways FILLED with trash bags, litter, pizza boxes. Room had burnt out bulbs but nobody at front desk to assist. Bugs in bathroom, dirty linens, sour smell. If had not arrived after long travel day and knew area better, would have just sacrificed the ridiculous $165... read more
Business response:
Kevin, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which caused us to fall short in delivering an exceptional experience for you. We have checklists in place to inspect every suite and public space as part of our daily tasks. Unfortunately, we missed something during this process, and for that we sincerely apologize. We will work with our housekeeping and front desk team to ensure that these issues are addressed to avoid this experience for an... read more
Everything was dirty. People screaming in the parking lot. We didnt stay, we left after a few hours.
Business response:
Thank you for taking the time to review your stay, Emily. We can't tell you how disappointed we are to hear that you did not enjoy your time with us due to the cleanliness issues and disruptive noise levels. Your feedback will help us improve in these areas for all our future guests. We are so sorry that we disappointed you, but we wish you all the best in your future travels.
It took over 15 minutes for a staff member to get to the desk to check me in. My room smelled awful, to the point I had to keep myself from gagging. Very noisy neighbors. Something bit me while I slept. I'm not sure if it was bed bugs or fleas.
Business response:
Thank you for your rating and your review, Tyler. We hate to see that your experience with us included so many troubling encounters. This is not the clean and comfortable experience that we wanted you to have and are terribly sorry for any inconvenience that this created. We can assure you that we will address these concerns with our housekeeping team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The smell of weed everywhere, I complain three times and was told they can’t tell where it’s coming from because the entire motel smells like weed.
Business response:
Hello again Sir, I again apologize for the unfortunate circumstances. We do care and do/have addressed these circumstances. Thank you for your patience and feedback.
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.