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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning!!! RED FLAGS!!! The first room that was given to me It smelled really bad, like pet and pet hair all over. I went back to the desk reception and she gave me another room. Everything was fine till it was time to sleep. We couldn't sleep due to cockroaches coming out of different areas. I spoke with Kyle, the manager, and he said that when I came in to the room, I ate and used the shower to go to sleep. can't give me a refund for it because "it was used". I get that it was used, but imagine you traveling out of the are... read more
Business response:
Thank you for your review, Melissa. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
This place is a mess. Never staying here again.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Place is run down. Had roaches in our room.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Eddy. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Get what you pay for but still a terrible place to stay
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
My first stay in an extended stay hotel and was not ready for what that entailed. Don’t expect daily cleaning of rooms or any extra towels. Also very bad roach infestation. I mean roaches everywhere when we returned to room at night. If you do have to stay here don’t bring any food into room.
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness, Michelangelo. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
The room was filthy tub was black. Grease drips all over kitchen area and 2 roaches in room
Business response:
Thank you for your review, Abel. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Gross
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Roaches and hotel and a smell frig had spots on it
Business response:
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Onteria. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.
Misleading pictures
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Zachary. Thank you for sharing your feedback so we know how we came across during your visit with us.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.