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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose the place because it was close to where I had meetings. Most importantly, the bed was uncomfortable. Also, I expect an extended stay place to have a coffee maker, cups, dishes, tableware. This place had empty cabinets and drawers. Generally needs updating. The people working there were nice, so there's that.
Business response:
Dear Kevin, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
I had some of my employees staying there for 3 three weeks. After two weeks my guys need new towels. They charged us $1.25 for new towels and another $2.00 wash fee. That will be the LAST time I ever book with them again!
Business response:
Dear Pedro, Thank you for reviewing our hotel. Please allow us to evaluate the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience and hope to have the opportunity to resolve these concerns to your satisfaction.Sincerely,Hotel Management
We booked a room for the whole weekend and ended up staying one night and booking with another hotel. Our neighbors had children that screamed, yelled and ran up and down the hallway until at least 3am. That's the last time I looked at the time. There was also a cockroach that ran across the bathroom counter. The beds/pillows were very uncomfortable, as well, and smelled of smoke despite being a smoke free hotel. Not a pleasant stay at all. The main office hours was only open during a certain time and there was a number to c... read more
Business response:
Dear Samantha, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback has been shared with our team to ensure similar issues are not made in the future. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Gross The room was dirty, crumbs left on counter, dirty stove top, nasty handprints on the fridge, dirt on the floor. The heater did not work correctly- only ran on high so it was either super hot or freezing. It also ran so loud you couldn’t talk or watch tv over the sound. The shower head was messed up and leaking so much there there was no water pressure. Hair in the sheets, The bed was terribly uncomfortable, blankets and pillows bad enough to make us go out at 11pm and purchase our own for a short 2 night stay. The toil... read more
Business response:
Dear Sasha, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered, and we sincerely apologize for not meeting your expectations. We also regret any miscommunication that may have occurred regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you! Sincerely,Hotel Management
Cockroach Heaven! Do not stay there Resident house Arrived at 1:30 PM and was unable to enter the room till three but was given our room keys to access later. We were going downtown to watch big 10 championship game. Upon returning at 1:30 AM hotel fire alarm was going off but no fire department was on site. The alarm stopped, we entered the room to find numerous cockroaches crawling all over the counters. Immediately left The hotel. No one works the front counter to address this issue. The hotel is rated 6.0 on Hotel.com. A... read more
Business response:
Dear Brenda, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
This property is a health hazard. When we went to our room and saw the cockroach week, mediately came back down and the front desk staff said how many did you see. How many? Holy moly! I think he was just glad it was under a dozen. Yikes this place needs to be condemned or shut down for a period of time as a safety and health contamination point.
Business response:
Dear Lori, We are sorry to read your comments and apologize for any inconvenience caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with ... read more
This place is entirely disgusting, filthy, and unsanitary. I didn't stay. The guy at the desk completely agreed with me and canceled my stay. This place should be condemned. I have pictures to prove it. Deplorable is an understatement!
Business response:
Dear Maria, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The environment looks very bad as a hotel. The bed, fridge and floor were terrible. Not clean, very expensive
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.