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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled horrible , dirty everything . Room was horrible . Checked out same day
Business response:
Thank you for reviewing your stay with us, Michael. We are so sorry for the issues that you encountered during your stay with us. We pride ourselves on delivering an exceptionally clean stay that is full of great customer service. We hate to see that this was not your experience, and can assure you that we will revisit our standards and training to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I needed 1 towel and 1 washcloth and was told I have to wash my linens if I needed more. Very disappointing.
Business response:
Oh no! I'm so sorry to hear this, Bengie. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve.
PROPERTY HAS ROACHES ❗ YOU NEED TO TAKE THEM OFF YOUR WEBSITE. THEY REFUSE TO GIVE ME A REFUND
Business response:
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Tyisha. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Yuck! This is a flop house hotel for long stays. The rooms were dirty and unkept. No cups or untensils of any kind. We got.out into a room with 1 full size (smaller than queen) bed. The parking lot was always full with many of the vehicles taking 2 spots because the parking sloys were so small. It took the receptionist over 30 minutes just to check is in. A terrible place to stay avoid it at all costs
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Choose another place This hotel was not great. The only thing that seemed clean were the linens (thankfully). Everything was dusty; from the chairs to the blinds and floors. The bed was uncomfortable you could feel and hear the springs every time you moved and the bed moved too. You could smell smoke (sometimes skunk smelling) when the air kicked on. Left more tired than I came.
Business response:
We appreciate you for sharing the details of your stay with us. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your future ... read more
smells bad lobby smelled bad...staff was minimal that i waited to check in but left cause of smell
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Lidia. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I wouldn’t recommend this place!!
Business response:
Thank you for taking time to review our hotel, Maria. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.