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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. Thank you for staying with us.
Business response:
We are terribly sorry that you did not enjoy your time at our hotel, Gerald. We work hard to create outstanding guest experiences and are so sorry if this did not come across. We hope you give us another opportunity to show you a much better experience the next time you are in the area.
My fathers passing It is disappointing finding out that there is a pet charge on top of our $103 coupon for a free room that didnt charge all $103 Which means they were mission forming in mis guiding both with hotels.com and which would Spring suites and on top of that My Room is very dirty So dirty our feet sticking to the floor was not very welcoming or soothing on our last resort of a choice then this also continued with poorly ran or managed hotel service when we asked for a mop to clean our room!! The service desk tells... read more
Business response:
Hello. Thank you for your feedback. I am terribly sorry for your disappointment. We do care; very much in fact. I am so sorry for these unfortunate circumstances. The locks were repaired as soon as the parts arrived the next day. They were broken because a guest had vandalized them. If you would be kind enough to respond with your room number I will immediately have it painted. All of the rooms were recently painted during renovation but it appears the room you were in requires additional attention. Regarding cleanliness con... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Horrific Got to the room after i got in town no one to answer check me in and still no refund
Business response:
Hello Erika, I am sorry for your frustration with our check in process. We are an extended stay hotel and after hour check in procedures can be a bit awkward. Please feel free to reach out if I can be of assistance. Again, I apologize for any inconvenience. Josh and Team, General Manager
Business response:
Thank you for taking the time to review your recent stay at our hotel, Myles. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
WoodSpring not good it’s so bad that there is then the reasonI don’t like it it’s think
Business response:
I am sorry you were disappointed. Thank you for your your feedback. Josh and team, General Manager
The staff was rude as ever. And when I showed her my reservation that said double bed room she told me “ that room only had one bed. “ And I was traveling with my two sons. I’ll never stay there again.
Business response:
Hi Phil, I am terribly sorry to hear. We are trying to have Expedia change the description as folks do seem to misunderstand from time to time that a double bed is a size; not two beds. I am terribly sorry and concerned to hear the staff reception did not meet your expectations. Thank you so much for sharing this valuable feedback. Josh and Team; General Manager
The room had bugs - roaches crawling around. It smelled like feces. White sheets, were yellow.
Business response:
I appreciate your feedback. I am sorry you were disappointing. As I recall, we relocated you to a more satisfactory room that you were satisfied with, provided additional complimentary linen, and adjusted your billing so you could depart earlier then expected without penalty. I am sorry we did not meet your expectations.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.