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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was smelly. The oven was not cleaned. It is a Non-smoking room . But there was cigarette burns on the bath tube, and the mattress. The tube also had stuff in it. I had to rinse it out before taking a shower.
Business response:
Hello Reford. We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing t... read more
Would never stay here again.
Business response:
Thank you for staying with us. Thank you for your feedback.
Won't return Room was not clean, especially floors and bathroom. Walls are paper thin and you hear everything going on - inside/out.
Business response:
We appreciate your feedback. We are sorry we did not meet your expectations.
Business response:
Thank you for your feedback.
The hotel is very dirty, the hallways smell like Weed , the room I checked in was very bad the was tooth paste inn the sink from the previous person that rented the room dried up tooth paste. I tried to check out out the room after being there for only 15 mins and was told I can leave but they can’t take the room out of my name until the next day the police were called and they came tried to help but they said it was a civil matter. People were in and out the building young people with Dogs one lady said she live there and b... read more
Business response:
We are sorry the room did not meet your standards. You had possession of the room for close to two hours, not fifteen minutes. You had admittedly used the room. You put yourself in a position where we were not able to oblige your request. We had to call the police because you refused to relinquish the personal property of one of our employees until we gave you a refund. If we determine there are people smoking in the hotel we ask them to leave. We welcome young people with dogs and families with children; they are treasured ... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
The room was dirty half cleaned holes in bathroom door sinks leaked mattresses nasty couch dirty floors dirty bathroom dirty dirty workers not wearing mask at all
Business response:
Thank you for your review. We are so sorry that your experience did not exceed your expectation during such a troubling time due to the cleanliness. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones
The staff are rude, they have no consideration for residents, they hell and curse down the halls all day. I work 3rd shift so I sleep during the day and not once was I able to rest without hearing a housekeeper yellin and cursing about the job on the phone or yelling to another employee down the hall. When you speak they are rude or ask you not to speak to them. God forbid you need anything you have to pay. for your towels to be changed after 8 days you have to pay. They don't come and change your trash unprofessional on eve... read more
Business response:
I am terribly sorry to hear of the unfortunate circumstances you have described. The towels, trash etc. are the result of your choosing an extended stay as opposed to full service hotel. As to the unprofessional behavior, I sincerely apologize and will work to improve our performance.
To start off customer service was outstanding! Once you enter the lobby you dial 500 and you talk to a customer representative that moment I had opportunity to talk to Damien and he help me so well. Front desk customer service was amazing as well, Montie was super amazing interacting and providing us the right customer service for that night. The one thing that they did lack Was the bedrooms were disgusting the bedsheets had stains had previous hairs laid on the sheets, as well in the bathtub previous hairs on the walls and ... read more
Business response:
Hello, I am so very sorry to hear of the disappointing circumstances you have brought to our attention. . I assure you we will continue to work hard to improve our services on your behalf. Thank you for the positive feedback regarding the 500 line and Montie. Again, thank you for your feedback. Josh and Team, General Manager
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.