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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was rude as ever. And when I showed her my reservation that said double bed room she told me “ that room only had one bed. “ And I was traveling with my two sons. I’ll never stay there again.
Business response:
Hi Phil, I am terribly sorry to hear. We are trying to have Expedia change the description as folks do seem to misunderstand from time to time that a double bed is a size; not two beds. I am terribly sorry and concerned to hear the staff reception did not meet your expectations. Thank you so much for sharing this valuable feedback. Josh and Team; General Manager
The room had bugs - roaches crawling around. It smelled like feces. White sheets, were yellow.
Business response:
I appreciate your feedback. I am sorry you were disappointing. As I recall, we relocated you to a more satisfactory room that you were satisfied with, provided additional complimentary linen, and adjusted your billing so you could depart earlier then expected without penalty. I am sorry we did not meet your expectations.
Business response:
Thank you for the valuable feedback. We will continue to try and improve and meet or exceed your expectations, Thanks, Josh and Team, General Manager
There was nothing that I liked about this hotel. From staff leaving the office to serve as auto mechanics in the parking lot to nasty and unpleasant building conditions, there were several reasons as to why I regret it my stay here at the Woodsprings Hotel in Lawrence. The atmosphere is deplorable and unprofessional. Overall, this is a subpar property and staff could use some serious development and professional training. Furthermore, the property was highly insecure and unsafe due to the risky behavior of guests who have al... read more
Business response:
Hi Kevin, I'm so disappointed and sorry to hear of your thoughts and concerns. I was not aware of any of these concerns. I remember being there when you departed and you did not express any of these concerns at that time. Perhaps you were being polite. I appreciate the feedback as we will learn from it and improve. I am sorry I was not able to refund your final night's stay. Payment is for a week, is non refundable, and you did not leave until late afternoon. Again, I apologize on behalf of the team. Josh Berger, General Man... read more
I liked nothing about the property. The room was dirty, when I checked in the receptionist was extremely rude.
Business response:
I am terribly sorry to hear of your disappointment. I wish I had more specifics to go on. Please feel free to provide as much detail as you can; even if it's negative;. This will help us improve. Again, my sincerest apologies. Josh and Team, General Manager
PASS THIS PLACE UP. ARRIVED AT 9 PM TO CHECK IN. NO FRONT DESK. HAD TO CALL A 500 # TO GET SOMEONE. THEN THEY TRY TO LOCATE SOMEONE IN HOUSE. ONLY HAD 2 TOWELS IN THE ROOM AND HAD 3 PEOPLE STAYING IN A DOUBLE BED ROOM. PLACE WAS DIRTY AS HELL BEDS MADE ALL KINDS OF NOISE AND THE FLOORS WERE FILTHY. BATHTHROOM HAD HIR IN THE TUB AND SINK WAS DIRTY. MOLD ON THE CHAIR IN THE ROOM. FAN ON THE HEAT/AC UNIT DID NOT WORK. LIGH BULB AND FAN ON STOVE DID NOT WORK. FRIDGE DID NOT KEEP ANYTHING COLD. TV REMOTE DID NOT WORK AND MISSING ... read more
Business response:
I am very sorry to hear of your disappointing experience. We apologize. We work hard to try and meet and exceed guest expectations. We will work hard to address your concerns and improve. Thanks, Josh and Team, General Manager
Business response:
Thank you for taking the time to review your stay, Arthur. We are so disappointed to see that it was not the exceptional one that we intended for you to have. We appreciate you letting us know how we are coming across and wish you all the best in your future travels.
Horrible! Dirty and smelly. Terrible hotel. No one was available for check in. The entire hotel smelled of marijuana smoke. The bed had stains all over it and there was hair in the bed. Absolutely won’t stay here again!
Business response:
I am terribly sorry to hear of this. We work hard to try to meet and exceed your expectations and clearly we fell short. I apologize on behalf of the hotel team. If you'd give us another chance I would be glad to personally work to assure your satisfaction. Again; my apologies. Josh, General Manager and Team.
This place is downright filthy! If I was Orbitz I would be embarrassed to have this property listed on my site. The pictures posted on the website are deceiving. They were obviously taken when the property was first built.
Business response:
Hello, I am terribly sorry to hear this. We work hard to meet your expectations. I am terribly sorry we fell short. We are currently under significant renovation. I hope that in the future you might give us another chance to meet and exceed your expectations. Please feel free to ask for me personally so that I may assure your satisfaction. Again, our apologies. Josh and Team, General Manager
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.