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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish we had known that the kitchen had NOTHING in it. We were not prepared to go to a hotel with a kitchen that didn't have a single kitchen item. Also, unlike any other hotel I have stayed in there were NO items provided in the bathroom other than a bar of soap. Two towels, two face clothes and that's it. The floors were dirty in the room when we got there. The limited housekeeping was very understated. The hotel did not have a great smell as well.
Business response:
We're so sorry to hear that you were not expecting our limited amenities and were disappointed because of this. Guests can customize their experience by adding services that they want. It would be a bit shocking if this was not what you were expecting. It is one way we are able to keep our rates affordable.
Opened the room to an "Ozone Generator" on the bed...apparently they rid areas of bad smells. I didn't work. This room had a terrible, chalky, chemical order. The WiFi didn't work and the TV screen was damaged. There was no carpeting (picture showed carpet)! One towel was dirty. The bed was a steel spring (like a cot or hospital bed), and the thin mattress slid whenever I sat down. No one at desk during the night to handle complaints. Stains covered the hallway carpet. The only nice thing about this place is the outside, it ... read more
Business response:
I'm so sorry to hear that you had an unsatisfying stay. What you've described is not at all the way we want guests to experience our hotel. Thank you for the feedback.
This is the worst hotel experience that I have ever hae
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
1 - If you go after 8:00 pm the reception is close, there is only a phone to call, and after 30 min waiting, they tell you that somebody is going to take your key (10 more minutes). 2 - The room had cockroach!! 3.- The room only has a pice of soup, no shampoo at all. 4- The bed is really bad. 5 -........
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can always be improving.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Disgusting The hotel was absolutely filthy. The sheets were stained. When I asked for new sheets while we were gone they put a stack on the dirty bed. There was no soap to wash my hands after using the restroom or to shower. The floors were dirty with hair clumps. DON'T STAY HERE!
Business response:
This is horrible and not at all what we intended for you. We will ensure that our thorough cleaning procedures are always followed and we appreciate that you shared this experience. We are so sorry for the unpleasantness.
Business response:
Thank you for rating our hotel. I'm sorry you were not pleased with your stay.
The hallway carpeting was filthy. There wasn’t even carpeting in my room.
Business response:
I'm sorry to see that we've disappointed you. Thank you for sharing your feedback.
Business response:
Thank you for rating our hotel. I'm sorry you did not enjoy your stay.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.