This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel.
Never again. My family were driving from Oklahoma City to Indianapolis IN from 10:30am to 2am. There was no front desk attendent. We had to dial an 800 number and wait for 20 minutes to get somebody to come down and check us in. We were given a room two doors down from an employee lounge that had their door open and were talking loud most of the night. We were interrupted by another guest who claimed we were sleeping and snoring too loudly around 4am. Check out was so so. We asked for a late checkout which they refused to gr... read more
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Business response:
Oh no! I'm so sorry we did not make a more favorable impression on you during this stay.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Did not like anything ,the place is a dump.There were no amenities.
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
We booked this property because they offered kitchen in every room. Stove did not work, microwave barely worked. Terrible carpet smell in the room. They did not have iron in a room. After midnight kids were running in a corridor and talking, adults were talking and arguing inside and outside under our window, going back and force slamming the door. We booked this hotel for 2 nights and we did not sleep for 2 nights. We told that at the desk. They apologized but we did not pay for apology. We payed for 2 nights stay and we wa... read more
Business response:
We are so disappointed to hear that you got a bad impression and that we did not earn your recommendation. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Very Poor This is the first hotel I could hear the people in the hall way and the next room. Very heard to sleep. please do not stay at this hotel.
Business response:
Oh no! That is disappointing. I'm so sorry you were disturbed by noise during this stay.
No THANKS! Wife and I went away for a date night in Indy. We showed up at our hotel and it was one of those long term weekly deals. Parking lot looked sketchy but we checked in anyway. Lobby smelled of marijuana. Our room was extremely noisy, bed had hair in it and the floor was sticky. We went back down after 10 minutes and asked for a refund. They said I was past the cancellation time of 3pm which just so happens to be the check in time as well. We left and I'm hoping my bank will let me stop payment.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Our room was not clean. It had what appeared to be blood in bathroom, bedroom blinds, and sofa.
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your experience. We hope you'll come back for a more typical fresh, clean stay with us.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,188 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.