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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. DISGUSTING room, male secretions on bedskirt. Heater sounded like it was going to blow up. The window wasn't sealed and you could hear the wind coming through a locked window. They didn't even leave us any type of soap to wash our hands with in the bathroom. The staff didn't give a single care about how the room was disgusting and hung up on me twice. I had to call their corporate office to try and get a refund and make sure the problems this hotel has to hopefully get fixed. I will add that the gentleman I spoke w... read more
Business response:
Thank you for the detailed comments. We are so sorry for the impression we made on you during your stay. I wish your experience had been more pleasantly memorable and I'm sorry that we disappointed you.
Hori be stay Aside the reason I stayed with you....your facility was not clean. I had a late check in your desk person was not that pleasant....hall ways and elevator floors and rugs we're not clean. I bought my own sheets towels and cleaning supplies to clean the tub. When asking for a later check out ..your phones are so out dated. I had to go through a service line to reach the front desk. The bed wasn't comfortable and slid off what ever soring it was on. Out dated furnitur and chairs. The only updated item there was the... read more
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
The only thing really nice about this hotel is the price. But I guess as the saying goes, you get what you pay for. The carpets throughout the hotel are filthy and this continues on into the room. The people staying at the hotel are loud and inconsiderate of others. I had to wear earplugs in order to sleep at night. The bed was comfortable, but basic. If you are in a tight spot and need a place and really can't afford anything else, it is better than nothing. But I do not plan to ever stay here again.
Business response:
I'm so sorry to hear that you did not enjoy your stay with us, Brian. Thank you for letting us know. We value your feedback and will use it to improve.
Hotel has bedbugs Hotel looks shady from the outside, worse on the inside. Walked into the room, lifted up the sheets and there was a bed bug. The lady handling me was extremely nice and apologetic, and refuded our money. No complaints with how the situation was handled.
Business response:
Thank you for sharing your experience. We are glad to hear that your situation was handled smoothly.
Wow This hotel offers no amenities at all ...there was only 1 soap and that was small... no hand towels only towel and washcloth (wow) When I checked in only one receptionist was available for the entire building (wow) I had to wait 15 minutes before checking in due to a major situation the reception had to solve (wow) during my last night I heard through my door a couple of guys with their weapons dry firing nothing was done (wow wow wow)
Business response:
We are so disappointed to hear that you got a bad impression of our hotel and did not find the amenities you were expecting during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Worst Hotel stay ever! Walked into a room smelling like smoke dirty sheets n woke I with bed bugs n my body cover with bites
Business response:
Thank you for sharing your experience. What you described is not typical and we thank you for letting us know. Best wishes in your future travels.
ROCK HARD BEDS Rock hard beds that slide around on the box springs, no maid service, no iron, one tiny soap, smoky room smell, which got in my clothes. Just made you feel dirty being there.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that you found our beds uncomfortable and that the amenities did not meet your needs during your stay. We work hard to deliver a great experience for all guests and we are disappointed that we didn't do that for you. About the amenities, although traditional items (like coffee pots or toiletries) are not provided in our guest rooms, we do offer guests the option to buy them for their room should that be of interest. Many prefer to bring their own items or pu... read more
The room was not clean. There was a bug crawling up the refrigerator and some substance that had been thrown all over it. There was a homeless man sleeping in front of the check in desk which im not too upset about but to get inside the hotel you had to walk over him. I understood why they required a key card to get in.
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to address all of the issues you mentioned and ensure future stays are pleasant ones.
Animal Smells The first and second floors of the hotel have an awful stench in the hallways. When I entered my room the smell of animal urine and feces wafted over me like a dump truck down an interstate. The bathroom was as clean as expected with the smell of the room. There weren't any other issues during our stay. The beds are average when it comes to comfort. Overall, you get what you pay for. Wi-Fi is not free but $3 a day. There is an ultimate plan for $20 a week with unlimited devices. The internet for the ultimate pl... read more
Business response:
• Thank you for reviewing our hotel. We are so sorry to hear that you experienced some odors during your stay. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.