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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No THANKS! Wife and I went away for a date night in Indy. We showed up at our hotel and it was one of those long term weekly deals. Parking lot looked sketchy but we checked in anyway. Lobby smelled of marijuana. Our room was extremely noisy, bed had hair in it and the floor was sticky. We went back down after 10 minutes and asked for a refund. They said I was past the cancellation time of 3pm which just so happens to be the check in time as well. We left and I'm hoping my bank will let me stop payment.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Our room was not clean. It had what appeared to be blood in bathroom, bedroom blinds, and sofa.
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your experience. We hope you'll come back for a more typical fresh, clean stay with us.
Stay away!!!! Bed bugs!!! Please stay away from this place. My husband got bed buds bite on his hands and neck. The management said they can’t change the room. There is no housekeeping after 5pm. He was forced to check out one day early with no refund. Very unclean and smells everywhere.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. We are distressed that you and your husband got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Worst Hotel I have been to It was very loud. Their long term stay clients are loud, babies screaming all day. Couples arguing. The walls are very thin. Dogs are allowed and more than one time there was dog poop left in the hallway. Most staff are unprofessional and make personal calls while at front desk. The plumming is horrible. My tub water ran brown. Pots and pans arent included and are available at the front desk for a very high price. House keeping is limited to once every two weeks so if your stay is less than two wee... read more
Business response:
Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much. We hope your future lodging experiences are truly wonderful ones.
Place smells . Would not recommend. People were complaining when we checked in.
Business response:
I'm so sorry to hear that you encountered some odors during your stay and that you were not more pleasantly impressed with our accommodations. We appreciate hearing from you and thank you for the feedback.
Business response:
We are so sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.