This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO utiensils or glasses in the room. Roaches in the bathroom and end of hallway. Garbage can was over flowing.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please note, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will consider giving... read more
The basics and no more Person at the check in desk was friendly and helpful. Facility was located behind a car dealership, Rooms small, bed was decent, overall it was quiet. Reminded me a little of a college dorm room. Breakfast options were Coffee and a granola bar.
Business response:
Larry, thank you for taking the time to share your feedback. We are pleased to know you were overall happy with your stay with us and that you liked our service and facilities. It was good to have you here, and we hope you will come and see us again the next time your travel brings you back to this area. Sincerely, Hotel Management
Room was not fully cleaned, trash from last guest was left in the kitchen. Breakfast was minimal grab and go. A lot of footfall noise from above.
Business response:
David, thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. Moreover, we regret any issue you had with the noise as well as our breakfast. We hope you will choose us again whenever your travel brings you our way. Since... read more
Location was convenient. However, there are a number of maintenance issues that need to be addressed - (i.e. the door frame seemed to be broken, as it moved with the door's opening/closing). For the price, I wasn't expecting much, but having to reprogram the room key four times in two days was a bit much.
Business response:
Nathan, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I have stayed here a couple other times and I have had a great experience with the staff. My daughter and I are currently homeless and staying here until we find another place.
Business response:
Misty, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Worst experience ever I found roaches in the room. Manager told me I was going to be reimbursed 100% of what I pre-paid but hotels.com made a partial refund only. I’m disgusted with the whole experienced. It lost hours and hours to get reimbursed, talking to people and looking fir an alternate hotel.
Business response:
Jesus, thank you for taking the time to evaluate your stay. We are sorry for the unpleasant experience you had with your room. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.