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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No gym stea
Business response:
I apologize that the gym was not available when you stayed here with us. We will have that up and running very soon for all of our guest to enjoy.
Unit was very clean & staff went out of their way to be helpful. This was our first stay with an “Extended Stay” and appreciated the kitchen facility. It would have been nice to have 2 chairs for table.
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your review. It is a pleasure to know your immaculate suite helped you have a relaxing stay and that our associates delivered exemplary service. It was a delight serving you, and we look forward to your next stay. Sincerely, Hotel Management
This place is a dump. It literally stunk. The lobby was not clean, corridors were terrible with stench. The clientele appeared less than reassuring. Rooms were old and dated. Vanity top had permanent spots.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with the appropriate individuals and as we plan for future upgrades. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
It wasn’t clean as expected but the staff was very helpful
Business response:
Thank you for sharing your experience at our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
That expedia didnt know they were over booked, and dodnt care.
Business response:
Thank you for sharing your concerns online. We are truly sorry to know about the inconvenience you had due to the third-party website. We hope you will allow us to host you in the future. Sincerely, Hotel Management
Our reservation we had for over a MONTH was thrown out the window and they CANCELLED us WITHOUT notifying us!!!!! We were told the reason was “overbooking”. I don’t know if it’s them to blame or Expedia- but the girl at the desk was VERY rude and not helpful at all. We were left with nowhere to stay for the night.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We also apologize for the behavior of one of our front office associates. We will utilize your comments to enhance our service. We hope to have a future opportunity to host you. Sincerely, Hotel Management
The hotel just had a odd smell, musty, stake smoke (although in a nonsmoking room), no amenities as were stated (pool, breakfast), room wasnt super clean (nightstands had not been clean), quality of towels and bedding extremely poor.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We are also sorry for your disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We truly ... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.