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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location on Rockville Rd / 36, relatively low price. Dirty floor (couldn't walk from bathroom to bed without getting your feet filthy), dirty towels, roach in drawers, plentiful ashes on the toilet seat. No soap in bathroom, free Wi-Fi download speed caps at c. 60k/sec. Very old / uncleaned fixtures in bathroom. Front desk is only available from 9 - 7 (less on weekends), which makes finding solutions to the aforementioned problems (like lack of soap) difficult when you're traveling for work and need to leave before 9.
Business response:
Thank you for sharing your experience with us. We are terribly sorry that your stay included so many disappointing encounters. We pride ourselves on delivering a super fresh and clean stay, that is both comfortable and pleasant. We can't apologize enough that this did not happen for you due to the issues with the overall cleanliness and pest sightings. We can assure you that we will address these concerns with our team at the property, as well as our pest control provider to avoid these issues in the future. We wish you all ... read more
Bugs! Dirty and not helpful. There were cockroaches in our room, where we planned to prepare food in the kitchenette. The rest of the place was filthy as well. Floors were so dirty my feet turned black from being there 2 hours. We tried to call the desk and got a voicemail that was full. We went to the desk and the window was closed and nobody could help us. We ended up booking with a different hotel and left.
Business response:
Thank you for your detailed review, Jennifer. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness of the room and pest sightings. We pride ourselves in delivering exceptionally clean rooms, and over the top friendly service. It is so disappointing to see that this did not come across during your time with us, and for any inconvenience that was caused. We will address these matters directly with our pest control provider and housekeeping team for immediate action and resolve.... read more
People going in and out of the doors ALL Night! People congregating early in the morning talking loud about Baby Daddy’s early in the morning! I received no peace while staying there!! Nice room though
Business response:
Thank you for this very detailed review of your time spent at our hotel, Amber. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Zwelakho. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
You get what you pay for! Service was bad cause it was absent. The front desk always empty but she was very nice when present. Hotel was clean on the surface but dirty when you really look at things. Mold on the elevator was alarming. Would not stay again.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Epimenio. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
They have full size refrigerator. Good beds. There was no toilet tissue and it took me more than 30min to find a front desk person to get it.
Business response:
Thank you for sharing your experience, Nithi. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you.
The only amenity in the room was a tiny bar of soap!! Nothing else!! Stayed 2 nights and paid for a week.
Business response:
Thank you so much for this detailed review of your stay, Tina. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for a... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Did not like all the noise it was loud music all the time people broke in our car i will never stay there again
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.