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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I walked in the room there were roaches EVERYWHERE!! I had to get a refund and find another hotel.
Business response:
Hi Ebony! We do apologize that your experience was not the best here at ESA Jackson North. We appreciate your review and will be working diligently to improve the guest experience here at our property.
Let me share my absolute worst nightmare at this Extended Care Hotel in Jackson, Mississippi. I got locked-out of my room for four hours in freezing weather with absolutely no way to get inside. On 15th November 2024, at 6 am in the morning, I left my room to get something from my car. I returned to my room, and could not get inside. I went to the office which was closed with sign saying "Open only from 10 am to 9pm". There was a number, 980 321 0907 posted outside to call after hours. I called the number and was directed to... read more
Business response:
Hi Anwar! We are so sorry to hear that you did not have a pleasant experience here with us at Extended Stay Jackson North. You were refunded for being locked out of your room on November 15th and you stayed with us an additional night checking out on November 16, 2024. Our goal is to ensure all guest have the best experience when staying at our property. I will be sharing this with members of our team, and we work diligently to improve hotel after hour services. We appreciate your review!
It was fine other than the house keepers, very untrustworthy.
Business response:
Hi Jaylen! Thank you for your review. We do apologize for any inconvenience that may have caused you to lack trust in the housekeeping staff, however, we will work to improve. We hope you stay with us again soon here at Extended Stay Jackson North!
Business response:
Hi Jose, I hope all is well and I am sorry to hear you had a bad stay with us? Our goal is to provide exceptional customer service and ensure your rooms are cleaned to perfection. Please let me know if I can be of any assistance regarding your stay with us.
Thought was gonna be able to go in room the moment the room was booked did the room at 10 and said couldn’t check in till 3 that night. Never did check in.
Business response:
Dear Ferdinand,We’re sorry for the issue you had regarding check-in. We take this matter seriously, and this will be addressed with our team so that we can improve communication around timing and better accommodate our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Business response:
Thank you, Kenzerius, for your review! We look forward to you staying with us in the near future!
Business response:
Hi Jose, we hope all is well. We hope after we gave you a breakdown of fees and charges on your account you will be returning to stay with us. We look forward to your arrival here at Extended Stay Jackson North.
There was no one to check us in. We waited for 45 min. Called corporate and they could not get a hold of anyone either.
Business response:
Dear Katsy, Thank you for your feedback regarding your check-in experience. We sincerely apologize for the delay and any inconvenience it caused. This is not the level of service we strive to provide, and we are actively addressing the issue to ensure it doesn’t happen again. Your experience is important to us, and we appreciate you bringing it to our attention. We hope to welcome you back soon for a much-improved stay!Sincerely,Hotel Management
I didnt like anything the room was infested with crickets the beds were hard the tv didnt have a remote all on all i was very disappointed my kids were afraid to sleep!!!
Business response:
Dear MARIO, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit with your kids. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.