This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is not clean properly. Bathroom door is not locked properly. There are insects and spider in the room. The bathroom sink is cracked. Micro woven is dirty. Mentioned all the details but there is no alternate room and no one available to fix those issues. I asked for compensation for the same. Staying with kid a bit scary here.
Business response:
Dear Rajesh, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This place was really dirty inside and out. Broken handles, trash everywhere.
Business response:
Victoria, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in... read more
Hotels.com failed me Hotels.com cancelled my reservation before I arrived and continued to charge me, so I had to pay the hotel directly to get a room. So basically I paid twice for the room. When I called hotels.com the call was not able to go thru. VERY FRUSTRATED with Hotels.com
Business response:
Jason, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Was hard to check in when arriving. Also system was running a backup or something so check in was delayed. Then the door didn’t shut the whole way and cold air could come in all along edge of door.
Business response:
Joseph, thank you for your candid evaluation. We apologize for the inconvenience you had during check-in. We will review this appropriately and make sure we prevent such reoccurrences. We will also share your concerns regarding the door with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Couldn’t Check In… THERE WAS NO ONE THERE TO CHECK US IN!
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Decent hotel. Front desk could not justify why I had to pay a security deposit off $100 which was more than the room itself and no information about the deposit was posted on the website. Front desk associate stated it’s something they “recently” enforced.
Business response:
Marcus, thank you for your review. We are sorry for the issue you outlined. At check-out, after a satisfactory inspection, the room deposit will be refunded. The incidental charges will be refunded back to your account, and this can take your bank a few business days to process. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not clean, aged.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.