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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here! Completely infested with roaches cigarette Burns and stains everywhere the stoves did not work and the phones did not work
Business response:
Dear Tex, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we ... read more
Nasty room full of roaches Front desk was rude rooms where nasty and full of roaches as soon as we opened door there where roaches all over the place i went down for refund and they refused to give me refund even if i didnt stay i only opened the door
Business response:
DearGuest, Thank you for your feedback. We are sorry for the disappointment caused by the behavior of the front desk associate and the room's condition, which disturbed your overall stay. This issue is different from the kind of service we aim to provide. Moving forward, we will examine this and ensure our ability to handle such a situation improves. We understand your frustrations and appreciate your patience. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hot... read more
We booked this place since we been eating out and thinking of cooking since they have kitchen. After check in the room is so Dirty, rusty and the kitchen everything is rusty floor is dirty and wall, there is even a roaches in our room. And they dont have kitchen stuff. So when i ask they said they dont have it if i want the receptionist ask me i cna buy pot and pan at dollar store if i wanna cook. Too funny. To be honey nothing good to say its gross and feel unsafe.
Business response:
Dear Annalyn, We apologize for the disappointing experience you encountered during your stay. Your feedback regarding cleanliness and the condition of the kitchen is concerning and not reflective of our standards. Please rest assured that we take these matters seriously and will address them promptly with our housekeeping and maintenance teams. Your comfort and safety are our priorities, and we regret that we fell short of meeting your expectations. We appreciate you bringing these issues to our attention as they help us imp... read more
Don’t waste funds!!!! Don’t waste your $$$ no toilettes as stated on website pix on website SUPER misleading. Room dirty AC was blocked by 2nd bed so room did not get cool you have to RENT pots pans silverware all of it. No breakfast not even coffee and no coffee maker in room. Check in staff was great but that’s it
Business response:
Dear Julie, We apologize for the disappointment and inconvenience you experienced during your recent stay. Your feedback regarding the amenities and cleanliness concerns is concerning to us. We strive to represent our accommodations accurately and regret any misunderstanding caused by our website. Your comments about the air conditioning and kitchenware rental have been noted, and we will review these issues with our team for improvement. Please accept our apologies for the absence of breakfast and coffee amenities. We appre... read more
Dirty
Business response:
DearWilfrans,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Customer service not good
Business response:
Dear Lakyla,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again... read more
Worst place ive ever been to We got rhere and coukdnt get a manager to come to door Security had to call them She then didnt want us to check in because we had cash You could smell people smoking weed in and out of the rooms my 13 yr old and inleft without paying becuse the lady refused service for having cash
Business response:
Dear Elisa, We sincerely appreciate you taking the time to share your experience with us. It's disheartening to hear about the challenges you faced upon your arrival. We apologize for the inconvenience caused by the difficulty in reaching our staff and the issue with the payment method. Please rest assured that we take your feedback seriously and will work to address these concerns to enhance our service standards. Your comfort and satisfaction are our top priorities. We hope you will consider giving us another opportunity t... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.