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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms needed to be cleaned and sanitized. Housekeeping wasn’t on property we was told to handle those situations for the day.
Business response:
Thank you for your review. We apologize for the cleanliness issues you had in your suite. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The sheets were dirty and room was not comfortable
Business response:
Shenitria, thank you for your review. We are sorry for the cleanliness issues in your room. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experi... read more
Need a refund was not able to check in
Stains on the sheets & chairs. Pubes in the towels. Ants all over.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you experienced and be assured we will share your comments with our housekeeping team to ensure such mistakes do not happen again. We hope to have a chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Jackson, MS The cleanliness of this hotel was horrible. We had 5 rooms and each room had issues. The mattress and sheets definitely needed to be replaced as there was blood on them along with having bugs. The air conditioning system needs to be cleaned seriously. There were chicken bones behind the bed and table. The water was left running for 2 hours to try and clear the color of the brown and it still did not clear. The manager, Ed and Shanetria at the front desk were extremely accommodating, helpful, and understanding. Th... read more
Business response:
Jennice, thank you for evaluating our hotel. We let you down in the most basic ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our accommodations seriously, and we will address the concerns you outlined. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to know you were pleased with Ed and Shanetria for their attentive service. We hope you will give us another opportunity to regain y... read more
Business response:
Gian, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Managemen
Dirty. Water didn’t work in bathroom sink, water running out of the tub faucet all night and wouldn’t turn off. Worst hotel room I ever stayed in.
Business response:
Thank you for your feedback. We regret the issues you encountered in your room. We have shared your concerns with the appropriate teams to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.