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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, so I had to change it. my dog was getting garbage from under the bed.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Its an outside property and its not up to standards with the Extended Stay name. Manager was great but day one the sheets had dirt stains i had to bring to their attention. The door didnt close tightly as well. Maybe it was a converted Red Roof Inn or something.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry about the problem you faced with the door. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Please consider giving us another opportunity to provide you with the exceptional experience you dese... read more
Overall cleanliness of room was poor. I switched rooms upon arriving because of smell and cleanliness. The second room was no better. The tub was dirty and had a constant drip. When I cut the water on it came out brown. The power kept going out throughout the night which made the alarm clock make a static sound each time, it took me some time before I found out what the noise was. The room also had a small odor not as bad as the first room. The staff came and dropped off a spray bottle of fabreeze. I pushed through until the... read more
Business response:
Terrell, thank you for being our guest. We apologize for the difficulties you faced while you were here. We do our best to make sure every guest room and the hotel area is well-maintained and well-equipped. We will work harder, so we do not disappoint you in the future. We hope you will return as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Do not book unless you’re ready to be cursed out The front desk clerk cursed me out because my card stopped working in the muddle of the night so she had to wake up and she did NOT LIKE THAT
filthy, sad and very plain
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you encountered during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hote... read more
Issue with pest and insect My stay wasnt the best because fleas or bedbugs was leaving bumps over my body. I didnt realize until my second night after leaving the hotel due to continuous itching and small little bugs crawling on the floor and the headboard. I think if the hotel would call pest control every week to spray for insects or parasites it would be more bugless and comfortable.
Business response:
Dear Shaneka, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Happy 33rd Anniversary (NOT) Worse stay ever, double charged, insulting customer service, forced to stay at place that's uncomfortable because of fraudulent system, guest smoking weed and drinking at bottom of staircase. Bugs , my wife has note marks on back and arms. No rapology, efund or adjustments offered. Hotels.com was no help either.
HOLEY PLACE ROOM WAS OLD AND SMELLY. A HOLE IN THE WALL WHERE IT SHOULD HAVE BEEN COVERED UP. EXPOSING ALL THE PIOES IN THE WALL
Business response:
Elmira, thank you for the review. We are sorry for the housekeeping & maintenance issues you encountered and regret your stay was not a pleasant one. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.