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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When our friends got to the hotel the lobby was locked. I called the hotel and I was told the lobby closed at 11 pm and that our friends could not check in. When I booked the hotel late last night, no where did it say there was a check-in cutoff. I WANT A REFUND FOR THE ROOM. I DON'T CARE IF THE ROOM WAS NONREFUNDABLE. Our friends had to find other arrangements because of this problem
Business response:
Shaheed, thank you for sharing your feedback. We are sorry for the inconvenience you and your friends had. We regret being unable to accommodate them. We hope to have an opportunity to host you all in the future. Sincerely, Hotel Management
You all charged me for the room when I got there they had sold it I NEED MY REFUND
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If there is any unresolved financial queries please reach out to us directly at the hotel. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
This place was really terrible. The noise level was insane. There were people on the ground "conversing" with people on the third floor. There were vehicles in the parking lot blaring music. My husbands shoes stuck to the floor in the "kitchen" area. It was just very disappointing.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. Also, your concern regarding the cleanliness issue in your room will be shared with our housekeeping team so that corrective measures can be taken. We hope you and your husband will allow us another opportunity to ... read more
NEVER AGAIN!!! The rooms were disgusting. All of the furniture in the room was either broke or falling apart. The hotel claims to be extra clean with the pandemic and that is an absolute lie!
Business response:
Thank you for reviewing your stay with us. We are sorry for the cleanliness as well as the maintenance issues you encountered. We will share your comments with the appropriate teams and make sure the problems are resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.