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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Upon arrival I was told that there were no double rooms available despite having a confirmation number of my reservation. I was eventually placed in a room that could have used a little more cleaning. The front desk called me at 5am requesting my credit card information. This could have been handled at checkout.
Business response:
Brian, thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
I would never ever ever ever book what expedia I rented a room the room was not registered to me I still did not get my money back I reserved a car and I did not receive a car and I still did not receive my money back I would never ever ever and revise anyone never ever to book a flight hotel or car rental do Expedia they left me hanging and I'm still waiting to receive my money
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We are terribly sorry about the issues you encountered with your reservation and the impact it had on your experience with us. This is not a regular occurrence at our hotel, and we regret the inconvenience and frustration this has caused you. We appreciate you bringing this to our attention, and we will review your comments to identify any improvements we can make so this does not happen again. Unfortunately, any financial inquiries regarding reservations thr... read more
The lobby was closed although I arrived at night, but still during check in time. Nobody was around, and I waited 1h for someone to showed up. I called the hotel number ext 0 and 4 (lobby), but obviously nobody answered. I payed for my reservation, but nobody was there to give me the keys. Another woman was outside too trying to get a hold of someone at the hotel. Horrible service.
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. Your feedback will be discussed with our front desk team to ensure this never happens again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was nice. Property not swept. Smokers outside door being loud.
Business response:
Thank you for reviewing our hotel. We are sorry for the noise and cleanliness issues you encountered during your stay. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will share your concerns with our housekeeping team to ensure this is not repeated. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dirty Shower The service was good but the bed was hard& it didn't have enough pillows. The door to the outside had a two inch gap in it, the shower looked like it hadn't been cleaned. I would not stay there again.
Business response:
Terry, thank you for sharing your review. Although we are happy you liked our service, we are sorry for the cleanliness issues you had and the inconvenience it caused. Your comments have been discussed with the housekeeping team, and we are reviewing our procedures so this does not happen again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Filthy room & loud people screaming late at night The room was disgusting. I was tired after driving 5h and had to get up early in the am so I didn’t have the strength to go fight it and get my money back to go somewhere else. The bedsheets were clean but that’s the only thing that had been taken care of in the room. The comforter had a cigarette hole in it. The kitchenette was filthy with crusty food all over the side of the fridge, the bathroom had some dirty brown slime on the wall that I had to wipe off with a towel (so ... read more
Business response:
Thank you for your feedback about your recent stay. We are very disappointed to read that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.