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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Very Far Away From This Property This hotel was horrible. Room was disgusting and had not been cleaned. Staff refused to change the room so we left and booked a different hotel. This hotel refused refunding my money despite the fact that we did not stay there. Staff did not know what they were doing and stated “I only know how to make keys.”
Business response:
Dear Robert, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We value your feedback and hope you ... read more
Horrible conditions. Need refund
Business response:
Dear Thomas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Booked this property because I knew that I would be arriving in the middle of the night and needed a room for a few hours. Claimed to have a 24/7 front desk, but was charged $15 for a late arrival. Called ahead to confirm late arrival and when I arrived at 2am, was told they couldn’t give me a room. Stole my money and told me tough sh*t when I complained that I had no where to go. Booked at another hotel for full price since I had no options.
Business response:
Dear Clark, Thank you for choosing our hotel and sharing your experience. We apologize for the inconvenience you encountered upon arrival. Please know this is not representative of our usual service standards, and we will address this internally to prevent future occurrences. We are wholly committed to regaining your trust in our hotel and hope to welcome you back soon.Sincerely,Hotel Management
It was really disgusting. We were only planning on being there for a couple hours as we had an early morning flight, so we toughed it out but not a place for people traveling.
Business response:
Dear Etta, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
The room was clean. But the hotel smelled like smoke throughout the room and hallways. Some guest had dogs and you can smell the dog odor walking through the hallways. Our room was non smoking but the heavy smoke smell is all through out the hotel. Our beds faced each other and the tv was in the middle. So only one person could watch tv.
Business response:
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay with us. While we're glad to read that you found the room clean, we apologize for any inconvenience caused by the lingering smell of smoke in the hallways and the odor from pets. We take these concerns seriously and will address them with our team to ensure a more pleasant environment for all our guests. Additionally, we appreciate your feedback about the room layout and will look for ways to improve our guest's comfort. Thank you for choosing us, ... read more
Horrible in all aspects $100 deposit for incidentals in which they have on hold but when you check out they run the charge and tell you the will redund it witjin 5 business days. They should not run the hold as a charge ans redund it, thats essentially stealing your money and deciding when to give it back. The rooms are old, dirty, the floor had water leaked from the sink. The floors were sticky, the toilet did not flush, hair in the sink, all the cabinets have ware and obvious water damage as they are peeling, the sprinkler... read more
Business response:
Dear Kenneth, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Totally unsatisfactory Upon check-in, I was informed the room I had reserved was dirty and unavailable so I was up charged $28 to stay in another room that was clean, but somewhat rundown in need of renovation. The lightbulb in the reading light was burned out so I took it to the front desk to see if they had another lightbulb And was told no. They could’ve gone to the room that was still dirty and taking a lightbulb out of that one but they didn’t when I went for breakfast at 6 AM. There was no breakfast and there was no on... read more
Business response:
Dear David, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
The hallway and stairwells were littered and dirty. The dogs were loud and incessant and water was not remotely hot (might not even melt butter). The toilet was clogged and required multiple plunger maneuvers with every flush. This is not a hotel for travelers with any experience or qualms. It seemed to work well for locals who may have been homeless, and we laud that!. We will not stay in an Extended Stay again as the quality of the properties has almost hit the bottom compared to years back when the brand was a ready choic... read more
Business response:
Dear David, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.