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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get a pricier hotel Good customer service. Room was disgusting. Tub and sink was still dirty and there was a wet dirty towel still in the bathroom.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on yo... read more
UNCLEAN Would not recommend this place. There was bugs in my room, the toilet was clogged, and neither the TV nor the lights in the room worked when I checked in. The wooden furniture was splitting apart. When I asked for a new room in the morning, I was told, "we don't do room switches." I told the front desk attendants what the issues were, and they said maintenance would fix everything but I would have to stay in the same room (which was fine). However, maintenance fixed the lights but never the bugs or the toilet.... The... read more
Business response:
George, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Surviving Jumangi This was one of the worst hotel stays I’ve ever had. I was in town for Welcome to Rockville. During my stay, I received poor customer service in the handling of insects and reptiles roaming the hotel. I felt like I was living in Jumangi. Upon checking into my room, I found a gecko in my bed. I get it, it’s Florida, but I shouldn’t have to expect a gecko chilling in my bed. There was also a couple in front of me that complained of roaches and spiders crawling in their bed and walls.Also, I tried my best to k... read more
Business response:
Dear Alexis, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Not even coffee to drink in the morning! Room dirty, leftovers from other customers, trash everywhere, no towels in the room, no room service, sofa bed with previous customers bedding clothes... But at the end there was someone nice enough to print out a letter for me. Since they don't even have a computer room. She is too nice to be there she shouldn't be working there around such a racist/ugly people like the manager on duty on may 3-19 morning...
Business response:
Thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience with us, Anna.We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. If you would be kind enough to contact our Hotel Management's office directly and provide more specifics, we will address your concerns and ensure we take action for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you ... read more
Bad Experience 1) We waited 15 minutes until someone showed up at the front desk. 2) The lady at the front desk had an attitude and barely acknowledged us 3) We finally got checked in, we go to the room and our sheets are dirty. 4) The bathroom wasn't really cleaned they just wiped it down with water. 5) The bathroom light was broke it was very dim. 6) Right next to the bed it smelled like urine. You can really tell nobody cleaned the room like how they are suppose to. I had to ask for new sheets and pillow cases and for som... read more
Business response:
Kayla, thank you for staying with us. We apologize for the service and housekeeping issues you encountered during your visit. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Don’t Do It! Could be my fault but I had no idea what an Extended Stay hotel was but other than that it was not a great experience. The hotel staff at the desk watch me stand there for 10 minutes before he even checked me in. His uniform was dirty and he just seemed to be in a rush. The common areas was not vacuumed and the room was outdated. The clock in my room was flashing the wrong time, the lamp next to the bed did not work, the iron board had no cover on it, the TV had a line going through it and the kitchen area was w... read more
Business response:
Jasmin, thank you for choosing our hotel for your recent visit to our area. We were disheartened to read that we did not live up to our typical service standards, and we're truly sorry your stay was less than satisfactory. We are taking corrective steps so future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The bathroom counter was dirty, trash on the floor and found a few hairs in the bed. There stains on the bed covering.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.