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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to kill a cockroach and there were dead bed bugs in a kitchen drawer, also a tooth flossing pick left in the nightstand drawer.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
i did not like anything the person in the front counter was rude and very unprofessional beacause the all time we where waiting for her the check us in she did not stop yelling and complaining in a very unprofessional maner about the property coworkers and how much she hated been there
DONT DO IT We got to the room pulled back the covers & it was a dried up blood stain. Friendly desk clerk moved us to another room & the mattress also had blood & urine on it. We left after that. The really need to be inspected because house keeping doesn’t care.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
stay away Continental breakfast was a joke. Room wasn't very clean. Lots of food debris on the wall. Finally found the trash can and had to go find a bag to put in it. No ice machine on property. I really wish I had stayed somewhere else. I will not use this company's hotels again
Business response:
Kevin, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. Your feedback is valuable as it will help us improve our facilities moving forward. As we have refrigerators in all our rooms wh... read more
if you stay more than 2 days in this hotel they do not change the towels they do not change the sheets on your bed they tell you they are company policiesthat only they clean if you stay more than two days only once a week they clean the room that is not a hotel
Business response:
We are truly sorry you were unhappy with our hotel policy and regret your stay was not a pleasant one. We appreciate your business and hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The assistant manger was very unprofessional an had a nasty horrible attitude my room was full of ants an she didn’t care she even use curse words when talking to me an she should not be in this line of work
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates and we are looking into this matter so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
This hotel needs renovation. Unclean and dated. Children running around the hallway.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never stay here. Was in the building for less than 5 minutes and was cussed at and told I was causing a disturbance. The staff was horrible and the upper management as well. Never getting my business again. Will be spreading the word..
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.