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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You never placed my reservation there, hotel.com really fail on that
Horrible experience !!!! Would not recommend, nor stay at this hotel ever again.
Business response:
Bob, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Terrible! Disgusting- black mold, hair in the shower, clogged toilet with a plunger, no TP, food on the floor, pulling out of the parking lot and view is obstructed with over grown bushes. Almost got hit with a truck. 1st time using this site and it was a horrible experience!
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dirty Hotel needs to be revamped
Business response:
Danishia, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
A fight broke outside, threatening guns. Room was gross, particularly bathroom. I should’ve left, but it was late and I needed to rest
Business response:
Please accept our sincere apologies for the unfortunate incident you experienced and we regret the inconvenience caused due to the untidiness. Your feedback is noted and it has been followed up with the appropriate team in an effort to be more diligent in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not worth it! Although I did read the reviews before booking I tried to give them the benefit of doubt. This stay was definitely not worth the price. The area itself looked shady. There were people hanging outside. It looked like people lived at the hotel. As soon as we got off the elevator the 2nd floor smelled like trash and cigarettes. There was old food in the refrigerator. Went to the front desk to ask for extra sheets and waited 5 minutes before anyone came to help. Then the sheets were dirty. Another guess stopped us ... read more
Business response:
Craig, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room I booked online was not the room I got when I got there. The clerk stated the picture was one of the sister hotels. The bed was a queen not king like I booked. The second bed wasn’t made and had no sheets. The clerk switched my room on my request because she didn’t have a housekeeper to make the bed. The second room was a standard room so I paid full price for a down grade and I want my money back. No ice machines on site no cups in the room floors were dirty in the hallways with trash I will never go back. When I w... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.