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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair in my sink and the room was full of fleas. Worst hotel I’ve ever stayed in.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The common areas are not cleaned or maintained. For the 2-day stay, the hallway was never vacuumed, there were stains (pet friendly facility) in the elevator and wet spots on the floor (a caution sign was placed nearby) as well as trash and debris in the hallway. The room needs minor repairs and maintenance to the ceiling over the shower, lamp shades bent & torn, the carpeting was ripped and stained, the desk chair was torn and stained. The staff was more concerned about making sure I didn't take any of their towels or wash ... read more
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Smoke filled non smoking hotel. Simply Awful Our stay was awful. The rooms were supposed to be non smoking yet EVERYTHING smelled of smoke. The sheets, the rooms, the blankets, the couch EVERYTHING. My family is extremely sensitive to smoke and my daughter became severely ill after this stay and unable to breath and enjoy her spring break in Florida. The bathroom had mold all over it so we didn’t even try the shower as heat makes mold spores worse. Bathroom main room dripped all night. Small bathroom sink drain didn’t work. ... read more
Business response:
Cara, please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This place was smelly suspicious people in lobby room was dirty and smelled strongly of cigarettes we left would not stay there
Business response:
Thank you for your review. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We're also working with our housekeeping team in order to remove the odor from our property. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The room had a funky smoke smell, to the point that I could not wear my pajamas the following night.
Business response:
Thank you for staying with us. We apologize for the odor issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same difficulty. We hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
HORRIBLE!!!! It wreaked of cigarette smoke. 5 minutes after checking in...a couple across from us started arguing. Very loudly. They didn’t stop. We requested to be moved and they moved us to two separate rooms. My two 16 year old daughters were having to sleep in a hotel room by themselves. I didn’t like the thought of this. As I was wiping out a drawer to put my toiletries, a roach crawled out of the drawer. The air conditioner did not work. The bed looked like someone had been laying in it. It was very dirty. We went out ... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback highlights the area of development, so it is discussed with our housekeeping team to make improvements in our service level so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
After checking in I called front desk to request a coffee pot/coffee, front desk clerk asked if I really needed it right then, she said she had no clean ones and really didn't want to go to laundry room to get/clean one as the floor was wet/ flooded and she would get her feet wet told me to just come down in the morning and get coffee from pot by the front desk/door
Business response:
Thank you for being our guest. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Don't go I stayed for 25 days for business and was the worst hotel i have ever been, my room was only cleaned once and i asked several times to get it clean but they said they were understaff.. found roaches twice once on the nightstand and again on the kitchen and i never had food or anything, because of work i was busy all day and only got there at the end of the day and never had time to look for another hotel. But I will never go back ever!!!
Business response:
Jorge, we are sorry you encountered some issues with housekeeping services during your stay and regret as our front desk was unable to resolve this problem to your satisfaction. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
You get what you pay for I tried to save a little money by booking a less expensive hotel but it was a very bad experience. I don't recommend it unless it's between that and the street. My daughter and I immediately felt unsafe. The hotel halls and rooms had a very bad odor. I had to open the window to air it out. I have no complaint about the service but I also did not have a lot of interaction with them. We were booked for two nights but I checked out the next morning because I did not feel it was a clean & safe place for ... read more
Business response:
Jeffrey, thank you for posting a review of your visit. We apologize for the cleanliness issues encountered while you were here and that you did not feel safe during your stay. We have discussed your feedback with the housekeeping team to be more diligent with our efforts moving forward. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we ar... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.