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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Unprofessional staff. Rooms were dirty and had an odor.
Business response:
Thank you for being our guest. We apologize for the unprofessional behavior from our staff and for the cleanliness issues you had in your room. This is not a usual occurrence here, and we will use your feedback as a training tool so that our present and future associates do not repeat these unpleasant issues. Also, we have asked our Housekeeping team to make sure your room received a deep clean to remove the odor. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The rooms seem really outdated. The shower did not drain at all, was like taking a bath. There is no "breakfast". The staff called it a "grab-and-go" breakfast but it was just coffee and nature valley bars and a few muffins. We almost always stay at extended stays since we travel with our pets and they are usually a clean option that allows pets. This one just needs to be remodeled to the standards of the other extended stays I've visited. Staff said they are planning a remodel, so after I would try this hotel again.
Business response:
Thank you for taking the time to review your stay. Please accept our apologies for the difficulties you experienced during your stay. We agree that our facilities need a little modernization. We're happy to announce that we are in the final stages of our renovation proposal and will be starting the project soon. We look forward to sharing our refreshed and renewed facilities with our guests. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfa... read more
I wont stay there again, very dirty. Water in the bath tub would not drain, very noisy, did not wake me up at the time I asked.
Business response:
Thanks for being our guest. We sincerely apologize for the inconvenience you had encountered in your room while you were here. Your feedback has been shared with our housekeeping and maintenance teams to review and action the situation mentioned in your review. We hope you’ll give us another opportunity to host you again soon. Sincerely, Hotel Management
Don’t even bother Keep driving. This place is a dump.
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Big disappointment! First of all, the entire hotel reaped of nicotine and weed. The walls are so then you could hear a newborn baby crying in the next room. The water in the bath tub would not turn completely off in both rooms I rented. Pets was allowed and of course barking all during the night. I had a room with kitchen, but cupboards was bare?? AND NO ICE MACHINE! Needless to say this was my first and last time staying at any Extended Stay.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Did not complete stay due to room conditions. Roaches and stains on sheets.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Grungy!!!!!!!!!!! No lobby bathroom.Staff rude.Dirty room.No toilet paper,soap,shampoo no kleenex.Mirror soiled with toothpaste spit.No blanket no hangers. floor soiled & need vaccum. garbage paper in drawer & under clean towel. 3 rooms were sealed off with plastic covering door.staff would not say why.
Business response:
It is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Nice pictures but in reality it's a dump The exterior of the building looks pretty decent. But walk inside and I was immediately turned off. The place looks OLD and run down. When I walked in there was nobody at the first desk. It took me waiting for 5 minutes then I finally called the main number and someone walked over to answer the phone and finally saw me. The staff was nice but was not professional enough to be running the first office. The big turn off for me was the room itself. It was old and the TV's where not even ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.