Extended Stay America Select Suites - Jacksonville - North

Business response:

Dear Paula, Thank you for sharing your observations with us. We understand that a restful atmosphere is important, and we take concerns about cleanliness and air quality seriously. Your comments help guide our ongoing efforts to maintain a comfortable and welcoming environment for all visitors. We appreciate your feedback and hope to have the opportunity to provide a more pleasant experience during a future stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that you had such a great experience! It is always a pleasure to know our guests leave feeling satisfied. Thank you for your kind words and for choosing Extended Stay America—we look forward to welcoming you back whenever your travels bring you our way! Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear you had a pleasant visit! It is always great to know our guests are enjoying their time with us. Thanks for choosing Extended Stay America—we appreciate your feedback and look forward to welcoming you back for an even better experience next time! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We regret that the air conditioning did not function properly during your stay and apologize for any inconvenience this may have caused. Your feedback is important to us and will be addressed to improve future guest comfort. We hope you will consider staying with us again, allowing us to provide you with a more enjoyable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to know there were aspects of your stay that met expectations. However, we regret to hear that the condition of the room and its presentation did not reflect the standards we strive for. Please accept our apologies for the inconvenience caused. We hope to welcome you back for a much-improved visit.Sincerely,Hotel Management 

Business response:

Dear Guest, We are so glad to see your positive rating—thank you for taking the time to share your thoughts! We also appreciate you bringing your observation to our attention. It is important to us to maintain a welcoming environment for all, and feedback like yours helps us stay on track. We truly value your input and hope to welcome you back to Extended Stay America again soon. Sincerely, Hotel Management