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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At night they do not have staff in the lobby. The room had a cockroach.
Business response:
Dear Christopher, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take reports of pests seriously. We will address this issue immediately with our pest control team to ensure thorough inspections and appropriate measures are taken. Regarding our staffing, we will review our procedures to ensure adequate support is always available. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We h... read more
Rooms are cleaned every 2 weeks and if you want clean towels before the 2 weeks, there is a charge
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Maybe I’m tired every time I’m checking in but I’ll wait for over ten (10) minutes before someone comes to the window upset asking “can I help you?” Get to the ones room to be slammed with Lavender Fabuloso; there goes my sinuses. I think the final straw are the roaches, seriously.
Business response:
Dear Timothy, Thank you for providing feedback on your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and for any inconvenience you may have experienced during your stay. Our primary objective is to offer excellent service and clean and comfortable accommodations to all our guests. We appreciate your constructive feedback and will use it to identify areas where we can improve. We hope you will give us another opportunity to serve you better.Sincerely,Hotel Management
Once one gets over the attitude of the representative that checked you in, you have to deal with the property; it’s ran down. The cleaners cover the old sent with Lavender Fabaloso and there goes my sinuses. It’s the closet to work, so another week.
Business response:
Dear Timothy, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anot... read more
Waited for over five minutes before the receptionist acknowledged I am standing, waiting to be checked-in. I was checked-in to a dirty room and the one I got had a pertinent "old" smell. Was up from 4am so I prep myself and went to sleep.
Business response:
Dear Timothy, We sincerely apologize for the inconvenience you experienced during your check-in process and the condition of your room. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear about your disappointing experience. We regret that you were not promptly attended to upon your arrival, and we will address this with our staff to ensure improvements are made in our service delivery. Additionally, we apologize for the cleanliness issues in your room and any unpleasant odors present... read more
Great job Nice stay
Business response:
Dear Adrian, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 4.3 star rating with 660 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.