Extended Stay America Select Suites - Jacksonville - North

Business response:

Dear Mourad, Thank you for your feedback. While we didn't receive specific comments, we value all feedback from our guests as it helps us improve our services. We would appreciate it if you could share more details about what prompted your decision, as this will help us improve. We hope to have the opportunity to welcome you back and provide an excellent stay.Sincerely,Hotel Management 

Business response:

Dear charlotte, Thank you for your feedback. We are sorry to hear that you felt unsafe at our location. Guest safety is our top priority, and we will review our security measures to ensure a safer environment. Your comments are important to us, and we appreciate you bringing this to our attention. Thank you for sharing your experience.We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management 

Business response:

Dear Christopher, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take reports of pests seriously. We will address this issue immediately with our pest control team to ensure thorough inspections and appropriate measures are taken. Regarding our staffing, we will review our procedures to ensure adequate support is always available. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We h... read more