Extended Stay America Select Suites - Jacksonville - North

Ronald 

on Expedia

3 years ago

Roaches motel Had reservations for 14 days after one night we checked out. Had roaches as soon after the lights turned off they came out all over the place. Could not sleep, went to CVS for bug spray, called management they did nothing about it, sorry to say it was sad. 

Luther 

on Expedia

3 years ago

Property has a roach problem. Drunkards hanging around outside playing loud music at all hours.no amenities. Area around property overgrown and not well kept. Wooded and vacant property around hotel serve as homeless/ squatter hang out 

Anonymous 

on Expedia

3 years ago

I asked for nonsmoking room the romm smelled like cigarettes and when i arrived they said i didn't have a reservation so i had to book another directly from hotel i also contracted Expedia about it yesterday and they couldn't find where i had a reservation Expedia's customer services has come to a 0 in my opinion and I'll be looking for another option for my bookings from now on yall don't value your customers and it's a shme tht i can't pick up the phone a call to have an issues resolved 

Leslie 

on Expedia

3 years ago

Dirty, amenities had to be paid for separately and nothing was on website to describe it, $30 for a pot, spoon and spatula? $15 for 1 plate cup fork spoon and knife?, cockroaches. Never again! 

Maxpaul 

on Expedia

3 years ago

Roaches were crawling all over the room. Room and hallway smelled like smoke/cigarettes. 

Alexis 

on Expedia

3 years ago

Robbery I mistakenly booked a smoking room so I asked the clerk if I could move he said he didn’t have any rooms but I could check out early and he would refund me for the days I didn’t use which we 5 days… after I packed me and my 3 kids up he then said I he wasn’t able to give me a refund and refused to give me my room back… basically robbing me a single mother for days I didn’t use… like if I couldn’t get a refund on days I didn’t stay why would you say I could… I’m still waiting on my refund from the 18th!!!