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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel, Hakan. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I asked for nonsmoking room the romm smelled like cigarettes and when i arrived they said i didn't have a reservation so i had to book another directly from hotel i also contracted Expedia about it yesterday and they couldn't find where i had a reservation Expedia's customer services has come to a 0 in my opinion and I'll be looking for another option for my bookings from now on yall don't value your customers and it's a shme tht i can't pick up the phone a call to have an issues resolved
Business response:
Davy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Dirty, amenities had to be paid for separately and nothing was on website to describe it, $30 for a pot, spoon and spatula? $15 for 1 plate cup fork spoon and knife?, cockroaches. Never again!
Business response:
Thank you for your review, Leslie. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Roaches were crawling all over the room. Room and hallway smelled like smoke/cigarettes.
Business response:
Hello Maxpaul. Thank you for taking the time to review and rate your stay with us. We are so sorry for the issues that you encountered during your stay, and apologize for the unpleasant and offensive odors. We will address this with our housekeeping team for immediate action and resolve.
Robbery I mistakenly booked a smoking room so I asked the clerk if I could move he said he didn’t have any rooms but I could check out early and he would refund me for the days I didn’t use which we 5 days… after I packed me and my 3 kids up he then said I he wasn’t able to give me a refund and refused to give me my room back… basically robbing me a single mother for days I didn’t use… like if I couldn’t get a refund on days I didn’t stay why would you say I could… I’m still waiting on my refund from the 18th!!!
Business response:
Thank you for taking the time to rate and review your stay with us, Alexis. Please accept our sincerest apologies for the issues that you encountered during your time with us. We never want your stay to be less than perfect and apologize that we disappointed you. If you still are experiencing an issue with the billing, please contact us directly. Best wishes in all your future travels.
UNACCEPTABLE!! UNSANITARY!! Where do I begin? Customer service? Non-existent. Mat comes across as though you are bothering him and he is doing you a favor, not that you are a paying guest. I watched his interaction with the guest who checked in before is. Very rude. Let's get to the room. 2 washcloths and 2 towels. NO HOUSEKEEPING SERVICE. If you want more towels, like normal people do, you must take your used towels to the front desk to exchange them for "fresh" towels. I use the word "fresh" lightly. Did I mention you have... read more
Business response:
We appreciate you taking the time to review your stay with us. We are troubled by your comments, and hate to see that you were disappointed with your stay. We are so sorry for the inconvenience that this caused, and can assure you that we have addressed these concerns with upper management directly. We do wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us, Arianna. We are so sorry that your stay was not satisfactory. We do wish you all the best in your future travels.
Business response:
Thank you for your rating, Michael. We hate to see the lower rating and apologize for any issues that you encountered that led to the lower score. We would love another chance to show you a much better experience the next time your travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.