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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Don't Stay Here! Hotel is very NASTY!!! NOT CLEAN AT ALL
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst Choice My overall stay was awful,im in the process of looking for a home so im staying here,building trashy outside,hallways filled with trash and dirty plates,elevator always broken,always issue with something in rooms, and to.make things worst half the staff has a real nasty attitudes and dont care.BRING YOUR OWN CLEANING SUPPLIES.hotel policy states rooms only get clean once a week and that's the day you check-in.so of your only there for 2-7 days no cleaning for you.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. We would like to regain your trust so please consider giving us a chance to earn your highest marks in the future. Sincerely, Hotel Management
The Room Was Fine Until You Notice The Fealtiness around the tub, the whitespots on the chair(dont ask me what white spots) There was flies on the wall but not alive.... DEAD like someone swatted it and it stay there after death, tv connection very poor, no soap, towels or wash cloths had to ask, and after all all of that you just tend to say “ welp you get what you paid for” i want my money back.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would like to inform you that all the in-room amenities are available at the front and it’s complimentary. Please free to reach out to our front desk with your queries and they will be happy to assist you.... read more
Waited over an hour past check in before a room was ready and still didn’t have any wash cloths, Hair was on the bathroom floor. This was the noisiest motel I’ve every stayed at. Will never stay at this location again.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
no arreglaron la habitación No limpiaron la habitación
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Ferrell, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
False representation on website. Room pricing is too high for this dated mold smelling hotel. There is no room service if one is staying 6 or more days and guest must replenish their own bathroom amenities. Would not recommend at all, dust is everywhere. BEWARE
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. we hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Business response:
Dennis, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.