This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Caleb, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No plan for the room service ,staff is not available
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Our room smelled like old Indian food. I love Indian food but didn’t expect my room to have such a strong odor of that food. Also there were no additional wash clothes available for us to use, we were given hand towels instead. Staff could’ve been more professional as well.
Business response:
Ricky, thank you for your valuable feedback. We are sorry for the cleanliness issues you experienced here. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The carpet in the room was dirty and stained. I could hear people talking through the walls at 4 am.
Business response:
Kristin, we offer our sincere apologies for the cleanliness and noise issue you encountered while being here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Hair in the tub The room smelled, it needed black out curtains to block out the spot lights from the parking lot and there was hair (not mine) in the tub. A true flop house.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not worth the price Hotel advertised breakfast, was told it was grab and go , which consisted of granola bars and coffee. Hotel was dirty, hallways looked like they were not vacuumed in weeks. There was no bedding for pull out couch in room , had to go back down to lobby. Mattress was stained.
Business response:
David, thank you for your feedback. We want to apologize for failing to provide the level of cleanliness and comfort you should have received. We have shared your concerns with the team and we are taking steps to ensure we are well poised to serve you better during your next visit. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Pillows were not available for the sofa bed. Door to bathroom came off track. Only one person at desk so we had to get each item we were missing. Had to sleep without pillows because they were in the dryer. Over all miserable. Should have slept in car.
Business response:
Timothy, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams in an effort to be more diligent going ahead. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
With roaches Bad experience. Hotel as roaches . Smelly Broken cabinets
Business response:
Ram, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Kitchen sink & bath tub clogs. If you need help, there's never anyone in the front office. Forgot something in the room after check out. Waited 30 minutes before someone showed up in the front office. The bath tub & the sink clogs. The water doesn't get drained down.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. Please accept our apologies for letting you down, and we hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.