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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to St Vincent's South. Non smoking room smelled of cigarette smoke. Needs deep cleaning and updating. Ice was not available.
Business response:
Thanks for being our guest. We apologize for the odor issue in your room and regret the inconvenience it caused to you. Your feedback is important, so it has been discussed with the concern team to take the corrective actions ensuring such problems don’t arise again in the future. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, ... read more
How did this hotel get 3 stars? We booked this hotel which happens to be in my hometown. I knew the area was good, and it had three stars. We got there, and there was no one at the front desk, and a note to use the phone to call someone. Understandable, I guess, as it was 11pm, but definetly not a great first impression. The lady behind the front desk set us up with our room and some sheets for the pull out mattress for my step son. She said she was out of blankets but asked if we wanted to use a cover (we said sure). We get... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very disappointing First off I had to wait about 10 for someone to come to the front desk when i arrived. Once she got there she was rude. She had no kind of hospitable attitude. I asked for an extra pillow and was told there were none. As I went upstairs she was delivering one to another room. I got in my room and there were only 3 pillows but we had 4 guest so i called for an extra pillow and she bought one up. So that seems as if she lied. I asked an extra blanket and was told there were none as well. Then there were only... read more
Business response:
Thank you for your feedback. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Sincerely, Hotel Management
New Years Eve DJ in the lobby was the highlight of the stay! He was very Friendly & offered ice as the hotel had no ice machine. And shampoo only ... no conditioner for hair. Breakfast consisted of granola bars & coffee. Room was rather outdated. Heater cranked heat , thankfully, as it was unusually cold for Florida. Very disappointed... will not book this hotel chain again 👎👎👎
Business response:
Charlotte, thank you for staying with us, Although you were impressed with DJ facility, we are sorry for the difficulties you experienced during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
The place was dirty and disgusting and unclean. You couldn't pay me to stay there again. The halls were littered with trash the room was unclean. Very disappointed and a waste of money. Wish I could get a refund...
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Business response:
Thank you for your rating. Please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Made reservation with conformation got nothing Made reservation with conformation code. And they called me from the hotel and told me. That they had given my reserved room to someone else. And I had to go down the street because they had to dishonor my reservation. I have been driving 15 hours. . Very disappointed about this !
Business response:
Tonia, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Hotel with strong odor. Hotel with strong odor. Too much noise. And not clean at all
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Fire that gul I had a reservation for this particular room online...I realized I would be late to my reservation so I called and everyone reassured me that I would have a room when I did make it....well need less to say when I finally got to the room it was around 4 am...I advised when I called that it would be around that time...the young lady that finally came to the door was the most rudest individual that u would never want working at ur establishment ...I mean u gotta be kidding me I know it was 4 am..but dang not only ... read more
Business response:
Pandolyn, we are so sorry for what you have experienced on arrival. We totally understand how frustrating it could have been for you in that situation, and we can’t apologize enough. Our staff genuinely cares about providing a warm hospitality, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.