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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room It started off wrong from check-in, there was people playing in the lobby making a lot of noise (I checked in around 10:00pm). Once in my room, the linens on the bed had not been changed, there was hair and all kinds of food particles or something all in the bed when I pulled the covers back, and the mattress cover had a huge stain it that looked like it hadn't been washed in a while. Thankfully the night clerk had arrived when I found the bed, and she gave me fresh linens she had just removed from the dryer. The ... read more
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Front desk lady was rude. She was on a personal call while guests were waiting to check in. Had to ask for towels for the room since there were none in the room.
Business response:
Thank you for being our guest. We are sorry for the poor service you received and that one of our associates was rude to you. Please know we provide thorough training for all associates, and we will redouble our efforts. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Looked nice the hotel over booked and by the time I got there didn t give me a heads up that my already hotel that was paid for was unavailable and so I had to wait over an hour w my 2 yr old til Expedia found me another room that was open the lady at the desk was rude and unprofessional
There was only one lady that made me feel welcomed there but I never caught her name. She was understanding and used her skills of communication very well. The other ladies were rude and stand off-ish. One even acted like she didn’t want to help me when I was locked out of my room. I honestly would not stay at the hotel again. The rooms were clean but outdated. Kids ran they the hotel at crazy hours of the night yelling and screaming in the halls. The elevator was also expired since August of 2017. Their in house price if yo... read more
Business response:
Michael, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
When I arrived to the hotel the humidity of the carpet and the cigarette odor was prevalent. When I went into the room I found cigarette in the kitchen sink, blood stains on the bed sheets, some sticky fluid on the kitchen floor and mold in the bathroom. The aisles were dirty with food residues everywhere and the floor carpet was wet. I immediately left the hotel to avoid get mold allergies.
Business response:
Alejandro, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping & Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great e... read more
Room was so very very dirty. Had no hair dryer dishes etc. Had to ask for everything. Then had to get pushy to get a hair dryer.
Business response:
Sue, thanks for being our guest. We apologize for the cleanliness issue you had in your room and that we didn't explain our hotel policies to you on your arrival. Your feedback regarding is shared with the housekeeping team to review and action. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Please consider giving us a chance to improve our impression on you on your n... read more
Left something to be desired.. Previously stayed here several years ago with no issues but this trip left something to be desired. Other guests were smoking and the smell of marijuana was everywhere. Upon arrival our sheets were dirty, the bathroom had hair all over it, and the floor in our room was filthy. When traveling with an infant this is not what you want to see. We had to go to the front desk in person because no one would answer the phone, and had to request bedding for the pull out couch. The breakfast of granola b... read more
Business response:
Thank you for taking the time to write a review of your stay. We take guest feedback very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.