This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors was nasty with trash all over it. The rooms smelled and the pull out sofa bed was not fit to sleep on. Even though our room was up graded it still wasn’t pleasant. I will not be staying there again.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness issue you experienced in your room and for not meeting some of your expectations. We assure you that we have discussed your feedback with our housekeeping team, and we’re taking necessary steps to ensure oversights such as this do not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Felt unwanted for only being 6 mins late I have never been to a hotel that made you feel like a unwanted guest in my life! When I was getting ready to leave (check out is at 11) at 10 am a maid knocked on my door and I informed her I was inside which was fine by me most hotels do their cleaning at 9-10 am. 45 minutes later the same lady came to my door but this time she announced her self a guest services so remember check out is 11. She was asking when I was getting out and I informed her that my girlfriend was getting read... read more
Business response:
Brandon, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please consider giving us another chance to provide you with a much better experience. Sincerely, Hotel Management
Unsavory Conditions I killed two cockroaches in my room and found a third in the dining area adjacent to the front desk. When I mentioned it to the staff, she simply replied by saying it was the first she had heard about roaches. Then she left the conversation at that.
Business response:
Jeremiah, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Location is good. However the hotel is not good:( I am not staying this place again. Bathroom and room are dirty and smell like mildew. Not recommended!
Business response:
Thank you for taking the time to review your stay. Although we are happy you liked our location, we are sorry for the cleanliness issues you had and the inconvenience it caused. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
So so hotel Not really what we expected. Hallway outside room filthy. There was garbage strewn around the garbage cans and eaten sunflower seed shells all over the carpet. Had to go to the office to get sheets to make pull out beds. Also wifi was supposed to be free and they charged $4.99
Business response:
Pam, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you encountered while you were here. We have discussed your observations with our housekeeping team, and we’re working with them in order to be more diligent with our efforts. We do have free wi-fi available for all our guests, however, the high-speed internet connection is provided at a minimal charge. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Stay ANYWHERE else About the only good thing at this hotel was that the staff was friendly and they had a room available on the top floor. Everything else... Upon walking into the room, there was a moist odor. The un-carpeted area was incredibly STICKY, there were crushed PEANUT SHELLS on the carpeted area AND inside the mattress in the couch, of which there were no sheets for. There was HAIR on the toilet seat and the toilet paper roll had about a third left, with no spare anywhere. The kitchen was supposed to have a full s... read more
Business response:
Thank you for your candid evaluation. Please accept our apologies for so many difficulties you encountered during your stay and the inconvenience they caused. We assure you that we have shared your feedback with the concerned teams, and we will redouble our efforts in order to improve our service and facility going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Needed a quick room so cheap was it, and it was Never would stay there again. Room was creepy and smelled like curry. Was afraid to take off my shoes
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the odor issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.