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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kontinentales Frühstück ist ein Kaffee und ein Müsliriegel. Matratze seht dreckig. Unterm Bett noch Gegenstände vom Vorgänger
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
YUCK, BED BUGS! This was the worst hotel EVER! We had bed bugs and they bit my 6 month old son.
Business response:
Dear Shatonna, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
One of the worst hotel rooms we've ever stayed in. No maintenance and the room was supposed to be a non-smoking room, but filled with cigarette smoke.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Gross We walked into the lobby and immediately alarms in my hwad went of. Starting with the door ways being black with dirt. The lobby was stinky and filthy. The check in counter was greasy with crumbs strewn about. After we waited 15 + mins for someone to check us in, we left and called hotels.com. They cancelled our reservation and gave us a refund. I should have read the reviews prior to booking. If the rooms were anything like the lobby, we dodged a bullet big time. Please read the reviews before booking a room here!
Business response:
Carol, a well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Check in was fine. I arrived later in the evening after traveling all day. The room initially looked ok. I pulled back the sheets to make sure they were clean. I found hair and dirt on the sheets so I stripped the bed and asked the front desk for new clean sheets. I changed the bed sheets and pillow cases. No vent fan in the bathroom, so the bathroom was drenched when I was done showering. No wonder I found mold In the tub and the shower door was warped and not closing properly. I found used hypodermic needles above the micr... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. As your review is anonymous, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel... read more
Terrible rooms bad smell the sheets beed to be better. Washed
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Anna, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was the worst hotel I have ever stayed in. Dirty, staff was not friendly they were very rude and forget about try to call front desk they never answer.
Business response:
Thank you for the honest evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frustrated Gold Member We were checked into a room with a broken fridge that was obviously discussed earlier with the staff only to be upgraded to a new room and had to spend the whole night without heat. Then we are awaken at 930 am with the notice our card was being charged and we need to check our reservation. I’m assuming checkout was no longer at 11 a.m. after resolving our reservation issue we are interrupted with an inaccurate assumption that we have been smoking in the room after the front desk manager clearly saw us... read more
Business response:
Marie, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we truly hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.