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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy at all with the way they operate .. Almost two months ago I stayed at the Baymeadows Extended Stay and had a few words with one of the front desk Associates ... she didn't threaten me with a DNR as I was checking out anyways so I went to the Salisbury location and was there for about a month and enjoyed the staff and enjoyed my time there but then out of the blue after I paid for the room they said I have 30 minutes to pack and get out because of what happened almost two months ago at the Baymeadows location and th... read more
Business response:
Jamie, thank you for choosing to stay at our hotel on your visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Had to wait half hour for frontdesk person to check me in. Definitely more dirty and unkept than the other extended stays around the area.
Business response:
Francis, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Ma... read more
Their was so much wrong. They overbooked so when we went to check in they didn’t have a room. The gentleman from Expedia was great fantastic. Stayed on the phone with me until we eventually got a room. The girl at the front desk was great. The first room she put us in, was supposed to have a sofa bed along with a bed an didn’t have the sofa bed. She put us in another room that had the sofa bed. Then our TV’s wouldn’t work because the remote was shot, an didn’t have one to replace it with. Not 1 trash can in the room. Contine... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and reconsider staying with us again in the future. Sincerely, Hotel Management
Hotel Not That Great The staff was nice but not professional @ check in and @ check out there wasn't anyone at the desk, in the lobby or the breakfast area. The room needs a major upgrade and the quality of cleanliness was very questionable. And the guests that stayed across from me absolutely did not care about the "quiet hours" policy, which is posted at the front desk. However, the hotel is located in a nice area, the shower was hot, the toilet didn't back up and the price was low; so it was the epitome of you get what yo... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Where shall I start? We walk in to be told there are no rooms but if I sign on to a third party web-site and reserve a room, they can give me a room. I proceeded to sign on and reserve a room at which point, the young lady accepted the reservation and gave me a key. I walk in to the room which was ok except for the roach that was walking around in the bathroom. The property claims to be a "no smoking" property, however, the first thing I smelled in my room was cigarettes. Now for the breakfast, which they advertise, WHAT BRE... read more
Business response:
Arlene, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Worst hotel stay ever! Absolute worst hotel I've ever stayed in! If I could give negative stars I would and managment at this hotel doesn't care
Business response:
Christina, we're disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opport... read more
Property itself was deceiving. Staff was nonexistent, room was disappointing and disgusting, and complimentary breakfast was poor (oatmeal packets and stale cereal bars).
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Horrible get to check in and the attendant states they hav no room after I booked on line she sends me to another property and the room is nasty
Business response:
Antwan, thank you for staying with us and sharing your review. Please accept our apologies for the mix up with your reservation, and for the inconvenience you had due to it. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in this area Sincerely, Hotel Management
No ice machine, the sofa bed had no linen, the continental breakfast was missing cream for coffee and the only edibles were breakfast bars... no dishes in kitchenette, dirty hallways,
Business response:
We sincerely apologize for not being able to provide you with a stress-free and enjoyable stay. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your feedback regarding the housekeeping issues and our breakfast choices are shared with the concerned individuals in an effort to improve our service and facilities going ahead. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.