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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff was friendly. But overall cleanliness was horrible. The Toilet was not flushing . It was a suite that had mold in the kitchen it made us not wanting to cook or keep any type of food in there.
Business response:
Dear Ziare, Thank you for the feedback. We aim to provide every guest with a relaxing, clean, and comfortable stay; therefore, We are sorry you had several problems with your suite. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Decent 2 night business stay The staff member that checked me in was great. The room was ok. Lots of chipped paint on the walls, bathtub stopper did not work, thin sheets and pillows. The premise was clean and quiet.
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We appreciate you pointing out the positive aspect of your visit and areas where we can improve. Your comments will be shared with our leadership and used as an opportunity to enhance our guest experience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Bathroom repairs Overall it was fair, except the bathroom. The bottom of tub had some sort of damage and the shower head needs to be replaced it had a lot of build up, the bathroom faucet needs work to, it was more running out of the the faucet then the shower head itself.
Business response:
Dear Guest, Thank you for choosing our hotel for your visit to the city. We continually strive to improve our services and are pleased you had a comfortable experience. However, we apologize for the issues you encountered with your bathroom and will take steps to address this. Thank you for your valuable feedback, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Broken Sofa We were assigned the requested room, King bed with a sofa bed. The sofa bed was broken, filthy, and smelled. When attempting to put the sofa bed back into its position, it folded up wrong and would not budge. When it was reported to the front desk, we were told that it was in the process of being trashed.
Business response:
Dear Kristopher, Thank you for your valuable feedback regarding your time with us. Quality and comfort are central to what we provide our guests; therefore, we apologize for not meeting these expectations. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room had problems. We will look into this; thank you for letting us know. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Short drive to Mayo Clinic (7.4 miles, 10 to 15 minutes). Barking dogs and loud voices most of the night from motel guests. Apparently no supervision or security. I don’t think I will ever stay here again.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 2.9 star rating with 2,667 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.